Pediatric Urgent Care - (8am-2pm ET) Front Desk Associate (Part-Time) West Hartford, CT
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
Flexible work schedule
opportunities for professional growth
Supportive team environment
employee recognition programs
Equal Employment Opportunity Employer
Job Description
PM Pediatric Care is a dedicated pediatric healthcare provider committed to delivering exceptional medical services to children and their families. Known for its patient-centered approach, PM Pediatric Care emphasizes a welcoming and supportive environment where healthcare professionals bring passion and a focus on customer satisfaction to every interaction. The organization is deeply invested in its mission, vision, and values, aiming to create a culture where families feel cared for and respected throughout their healthcare journey. As a company, PM Pediatric Care fosters a dynamic workplace where employees are encouraged to believe in the meaningful work they do, contributing to a... Show More
Job Requirements
- High school diploma or GED
- Prior front desk, concierge, customer service, or hospitality experience preferred
- Ability to work flexible work schedules based on office needs
- Excellent customer service and telephone skills
- Strong verbal and written communication skills
- Intermediate skills with Microsoft Office Suite
- Ability to calculate simple figures
- Ability to navigate multiple computer systems
- Prior experience in healthcare environment and knowledge of medical insurance preferred
Job Qualifications
- Team player that can function independently in a fast-paced environment
- Intermediate skills with Microsoft Office Suite
- Ability to work flexible work schedules based on office needs
- Excellent customer service and telephone skills
- Strong verbal and written communication skills
- Professional and friendly demeanor
- Quality focused and detail oriented
- Ability to calculate simple figures such as adding receipts, counting cash drawers, or subtracting to give change
- Outstanding time management, organizational, and critical thinking skills
- Superior situational awareness and ability to react to urgent situations
- Prior experience in healthcare environment and knowledge of medical insurance preferred
- Socially perceptive and ability to relate to children and families
- Comfortability with routinely shifting demands
- Ability to navigate multiple computer systems
- Prior front desk, concierge, customer service, or hospitality experience preferred
- High school diploma or GED
Job Duties
- Greets families professionally both in person and on the phone
- Answers patient or family questions and seeks clarification or instruction when needed
- Accesses empathy and active listening in difficult interpersonal situations
- Supports patient care quality initiatives as directed
- Coordinates escalations and urgent issues to ensure timely and complete resolutions
- Collaborates and communicates with site leadership to facilitate management of complex patient issues
- Employs PM Pediatric Care's Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
- Monitors and manages patient flow throughout the waiting and registration process including assisting families with self-registration
- Registers all patients and maintains accurate patient accounts by updating demographics, insurance, and financial information while maintaining HIPAA compliance
- Manages incoming patient documents, mail, and correspondence with proper documentation and storage
- Maintains confidentiality and privacy of all patient accounts in adherence to HIPAA guidelines
- Performs opening and closing duties including organizing, stocking, sanitizing, and reconciling
- Executes other duties as assigned
Job Location
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