Pediatric Urgent Care - (8am-2pm ET) Front Desk Associate (Part-Time) West Hartford, CT

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Salary
Rate:
Range $34,697.25 - $50,376.95
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Benefits

Health Insurance
Paid Time Off
Professional development opportunities
Flexible work schedule
Employee wellness programs

Job Description

PM Pediatric Care is a dedicated healthcare provider specializing in pediatric services, committed to delivering compassionate and comprehensive medical care to children and their families. Known for its patient-centered approach, PM Pediatric Care combines the latest medical knowledge and technology with a caring team to create an environment where families feel supported and valued. The company prides itself on its mission, vision, and core values that emphasize empathy, quality care, and collaboration. By fostering a workplace culture that values passion and customer focus, PM Pediatric Care aims to ensure every patient receives a first-class experience from the moment they walk... Show More

Job Requirements

  • High school diploma or GED
  • Prior front desk, concierge, customer service or other hospitality experience preferred
  • Prior experience in a healthcare environment and knowledge of medical insurance preferred
  • Intermediate skills with Microsoft Office Suite
  • Ability to work flexible work schedules based on office needs
  • Excellent customer service and telephone skills
  • Strong verbal and written communication skills
  • Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
  • Outstanding time management, organizational and critical thinking skills
  • Superior situational awareness and ability to successfully react to urgent situations
  • Socially perceptive and ability to relate to children and how they interact with their families
  • Comfortability with routinely shifting demands
  • Navigate multiple computer systems

Job Qualifications

  • Team player that can function independently in a fast-paced environment
  • Intermediate skills with Microsoft Office Suite
  • Ability to work flexible work schedules based on office needs
  • Excellent customer service and telephone skills
  • Strong verbal and written communication skills
  • Professional and friendly demeanor
  • Quality focused and detail oriented
  • Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
  • Outstanding time management, organizational, and critical thinking skills
  • Superior situational awareness and ability to successfully react to urgent situations
  • Prior experience in a healthcare environment and knowledge of medical insurance preferred
  • Socially perceptive and ability to relate to children and how they interact with their families
  • Comfortability with routinely shifting demands
  • Navigate multiple computer systems
  • Prior front desk, concierge, customer service or other hospitality experience preferred
  • High school diploma or GED

Job Duties

  • Greets families professionally both in person and on the phone
  • Answers patient and family questions to the best of his or her ability and seeks clarification and instruction when needed
  • Accesses empathy and active listening in difficult interpersonal situations
  • Supports patient care quality initiatives as directed
  • Coordinates escalations and urgent issues to ensure timely and complete resolutions
  • Collaborates and communicates with site leadership to facilitate management of complex patient issues
  • Employs PM Pediatric Care’s core values to help patients, families, and other team members navigate PM systems before, during, and after a visit

Job Location

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