Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
retirement savings plan
Paid Time Off
Six paid holidays
Continuous education and training
Career growth opportunities
inclusive work environment
Job Description
Innovative Pediatric Dentistry is a well-established pediatric dental practice located in the heart of downtown Naperville. With over 20 years of industry-leading experience, the practice is led by two skilled pediatric dentists committed to providing exceptional dental care to children. This office thrives on collaboration, communication, and community, creating a friendly and supportive environment for both patients and staff. Known for its modern facilities and dedication to continuous learning, Innovative Pediatric Dentistry offers a stable and secure workplace with ample opportunities for career growth. The team culture emphasizes partnership where everyone works together to prioritize excellent patient care and foster a warm, welcoming atmosphere for children and their families.
The Pediatric Dental Front Office Assistant role at Innovative Pediatric Dentistry is a full-time position that offers competitive compensation and a variety of benefits including health insurance, retirement savings plans, paid time off, and six paid holidays each year. This role is essential in supporting the front office operations by managing patient interactions, appointment scheduling, insurance billing, and overall communication. Candidates who are hard-working, motivated, and passionate about working with children will find this an exciting opportunity to contribute to a practice that values education, advancement, and patient-centered care. The ideal candidate will have experience in a fast-paced customer service environment, excellent communication skills, and familiarity with dental software such as Dolphin. They will play a vital role in helping reduce patient anxieties by providing friendly greetings, accurate scheduling, and efficient management of insurance and billing procedures. As a member of this practice, the Front Office Assistant will be actively involved in continuous training sessions to enhance their skills and grow within the company’s supportive framework. The schedule consists of Monday to Friday workdays plus two Saturdays per month, with the benefit of taking the corresponding Fridays off when working Saturdays. This ensures a balanced workload while maintaining consistent office coverage to serve the community effectively. Overall, this position offers a rewarding career path for those eager to make a positive impact in the pediatric dental field while enjoying the benefits of a progressive and inclusive workplace.
The Pediatric Dental Front Office Assistant role at Innovative Pediatric Dentistry is a full-time position that offers competitive compensation and a variety of benefits including health insurance, retirement savings plans, paid time off, and six paid holidays each year. This role is essential in supporting the front office operations by managing patient interactions, appointment scheduling, insurance billing, and overall communication. Candidates who are hard-working, motivated, and passionate about working with children will find this an exciting opportunity to contribute to a practice that values education, advancement, and patient-centered care. The ideal candidate will have experience in a fast-paced customer service environment, excellent communication skills, and familiarity with dental software such as Dolphin. They will play a vital role in helping reduce patient anxieties by providing friendly greetings, accurate scheduling, and efficient management of insurance and billing procedures. As a member of this practice, the Front Office Assistant will be actively involved in continuous training sessions to enhance their skills and grow within the company’s supportive framework. The schedule consists of Monday to Friday workdays plus two Saturdays per month, with the benefit of taking the corresponding Fridays off when working Saturdays. This ensures a balanced workload while maintaining consistent office coverage to serve the community effectively. Overall, this position offers a rewarding career path for those eager to make a positive impact in the pediatric dental field while enjoying the benefits of a progressive and inclusive workplace.
Job Requirements
- Dolphin or other dental software experience
- Ability to perform essential duties satisfactorily with or without reasonable accommodation
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Availability to attend virtual training sessions or in person periodically throughout the year
Job Qualifications
- Experience working in a fast-paced and customer-centric environment
- Excellent communication and organizational skills
- 1 plus years of experience in a dental pediatric setting
- 1 plus years of experience with insurance billing and accounts receivable
Job Duties
- Greet and welcome patients as they enter the office to create a great first impression of our team
- Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
- Utilize Dolphin for patient scheduling and records
- Schedule and confirm appointments for multiple providers in the office
- File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
- Post insurance and patient payments and process accounts receivables
- Review treatment plan fees and payment options with patients
- Partner with the providers and team to implement our systems to optimize office potential
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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