PBX Operator

The position is at WK Pierremont, a healthcare establishment known for its commitment to providing exceptional medical services and patient care. WK Pierremont operates various departments, including a dedicated switchboard unit that plays a vital role in the hospital's communication system. Ensuring efficient communication within and outside the hospital is essential for smooth operations, coordination among staff, and delivering quality care to patients. The hospital supports a temporary, night shift schedule from 11pm to 7am, catering to the specific needs of its operational hours during the late evening and early morning. This role is supervised by the Chief Switchboard Operator and focuses on managing the telephone console effectively.

This role of Switchboard Operator demands the individual to handle a console telephone switchboard with precision, managing incoming, outgoing, and interoffice calls according to specified protocols. The operator acts as the central communication hub, relaying messages accurately and efficiently while ensuring professionalism and courtesy at all times. In addition to telephone handling, the operator performs various clerical duties that support hospital communications. Acting as a hospital receptionist, this position requires a pleasant voice and personality to create a welcoming and helpful environment for callers and visitors alike. The role requires excellent multitasking skills to juggle calls alongside clerical responsibilities during the night shift. Candidates must be comfortable working in a fast-paced healthcare environment, managing sensitive and urgent communication with calm and poise. The position is ideal for individuals with prior experience in switchboard operations or a similar capacity in customer service, gaining skills in hospital communications and clerical work. Overall, this role is critical in maintaining the hospital's communication infrastructure during the night shift, contributing to the smooth and uninterrupted operation of WK Pierremont's services.