PBX Operator

Stonebridge is a renowned hospitality company located in Atlanta, Georgia, dedicated to delivering superior guest experiences through its exceptional service and professional staff. Known for operating a range of well-regarded hotel properties, Stonebridge prioritizes customer satisfaction, quality, and operational excellence within the hospitality industry. The company fosters a supportive and inclusive workplace culture, emphasizing career growth and employee well-being. With a commitment to equal employment opportunities, Stonebridge ensures a diverse workforce where every team member is valued and respected. The company offers full-time employment opportunities with competitive pay and comprehensive benefits packages aimed at supporting the personal and professional lives of its employees. Stonebridge is a key player in the hotel sector in Atlanta and is widely recognized for its commitment to quality service and guest satisfaction.

The PBX Operator position at Stonebridge is a full-time, non-exempt role critical to the hotel’s communication and guest service operations. Typically reporting to the Front Office Manager, this role carries a pay range of $17 to $18 per hour, reflecting the value the company places on effective communication and guest relations. The PBX Operator is responsible for managing all incoming and outgoing calls within the hotel, ensuring that every interaction is handled promptly, courteously, and professionally according to hotel standard operating procedures. This position is central to the guest experience, serving as the first point of contact for guests and associates calling the hotel. The role demands exceptional customer service skills, the ability to multitask efficiently, and a keen understanding of the hotel’s layout, services, and emergency procedures.

In this role, the PBX Operator greets callers with a friendly and service-oriented approach, answers calls promptly, and provides detailed information about hotel services, facilities, and local attractions. Accurate message delivery and maintaining guest privacy are crucial components of the job. Additionally, the operator must be familiar with hotel emergency protocols and VIP guest procedures, ensuring a smooth flow of communication during critical situations. Acting as the hotel’s radio dispatcher, the operator follows strict radio and paging protocols, recording and following up on guest requests to guarantee timely execution. Wake-up calls are managed, and a filing system for guest registration is maintained, showcasing the operator’s organizational capabilities. The job also involves attending meetings and training sessions, highlighting the company’s commitment to continuous employee development. The role is primarily based in a busy, fast-paced hotel setting, requiring long periods of sitting and use of telephone systems, and flexibility to work varying shifts including evenings, weekends, and holidays. Given the physical and interactive demands of the position, reasonable accommodations are available for qualified individuals with disabilities. Overall, the PBX Operator position is a vital link in Stonebridge’s hospitality delivery, helping to create a welcoming and efficient environment that supports overall guest satisfaction and operational efficiency.