Payroll Specialist

ADP, a global leader in human capital management (HCM) solutions, is seeking a Payroll Solutions Specialist to join its high-performing Human Resources Outsourcing team. ADP is renowned for providing comprehensive cloud-based HCM services that unite HR, payroll, talent management, time tracking, tax, and benefits administration with business outsourcing, analytics, and compliance expertise. The company prides itself on a down-to-earth culture that embraces core values such as innovation, inclusivity, and belonging, making it a rewarding place for professionals who seek growth, collaboration, and recognition in their career journey.

As a Payroll Solutions Specialist at ADP, you will play a vital role in supporting and advising Client Payroll Administrators by addressing a wide range of payroll and tax-related inquiries. Your responsibility will be to uphold ADP's renowned service reputation by providing accurate, comprehensive, and client-friendly responses using various tools and resources. Each day in this role is dynamic, as you will encounter diverse questions and challenges that require tailored solutions, ensuring client satisfaction and maintaining strong professional relationships.

This position is ideal for individuals comfortable working in a metrics-driven, structured call center environment where pace and productivity are key. Your excellent communication skills, both verbal and written, will help you build trust and rapport with clients effectively. Beyond technical know-how, your role demands a consultative approach to educate and guide clients, optimize payroll product usage, and resolve issues swiftly, especially during critical periods such as quarterly and year-end activities.

You will collaborate with internal teams such as 401k, Flexible Spending Accounts, and Tax departments, and occasionally with third-party vendors, ensuring seamless client experience and operational excellence. The role also involves generating detailed reports, researching historical data, and making system corrections to enhance payroll processing accuracy. ADP offers top-ranked training to equip you with the skills and knowledge needed to succeed and continuously advance your career in this fast-paced environment.

ADP values career advancement, diversity, and inclusion, providing employees with award-winning training, mentorship, and opportunities for professional development. The company fosters a culture where employees can be themselves, belong to supportive networks, and find meaningful opportunities for growth and community impact. Benefits include comprehensive health coverage starting Day 1, mental health support, paid volunteer time, and a commitment to equity and ethical business practices.

Join ADP as a Payroll Solutions Specialist and become part of a globally recognized company that invests in your future and values your contributions. Your role will be crucial in delivering outstanding payroll services that help clients succeed while building a fulfilling career with ADP’s supportive and inclusive environment.