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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Volunteer time off
Career Development
mental health support
Inclusive culture
Job Description
ADP is a global leader in human capital management (HCM) solutions, offering comprehensive cloud-based services that integrate HR, payroll, talent, time, tax, and benefits administration. With a strong legacy in business outsourcing services, analytics, and compliance expertise, ADP has established itself as a trusted partner for companies striving to manage their workforce efficiently and compliantly. ADP’s commitment to innovation, inclusion, and employee development has earned the company numerous prestigious awards and recognitions, highlighting its dedication to cultivating a positive workplace culture where ideas are welcomed and diversity is embraced.
As an employer, ADP fosters a culture where equity, belonging,... Show More
As an employer, ADP fosters a culture where equity, belonging,... Show More
Job Requirements
- At least two years of experience or military experience
- Willingness to work occasional extended hours during peak seasons
- Ability to work 5 to 10 hours of overtime 6 to 8 weeks per year
- Strong verbal and written communication skills
- Proficiency with online tools and client support technologies
- Commitment to upholding company ethics and values
Job Qualifications
- At least two years of relevant experience or military experience
- Strong client communication and interpersonal skills
- Ability to work effectively in a metrics-driven call center environment
- Experience with payroll processing and tax principles preferred
- Basic knowledge of wage and hour laws a plus
- Demonstrated problem-solving and consultative skills
- Ability to handle multiple tasks and prioritize in a fast-paced setting
Job Duties
- Respond to client questions regarding payroll and benefits products and provide product navigation support
- Assist clients with payroll processing and tax-related issues and ensure timely communication regarding updates or changes
- Act as a trusted advisor by providing consultative support and recommendations on product optimization
- Resolve issues during quarter and year-end, working with clients to determine corrections and process additional payroll
- Work on complex projects including tax amendments, company setup, calculation updates, and troubleshooting
- Collaborate with internal teams and third-party vendors to resolve client issues and ensure service quality
- Create and update standard client documentation regularly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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