Patient Transport Manager

Norristown, PA, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Job Description

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. Rooted in service and connected to a strong mission to do great things for one another, their partners, communities, and the planet, Aramark fosters a supportive and inclusive work environment where every employee is encouraged to reach their full potential. The company places a high value on equal employment opportunity and diversity, embracing a workforce where race, color, religion, gender, age, disability, sexual orientation, and other protected characteristics are respected and protected under law. With a career at Aramark, employees can expect a platform that fuels their passions, develops their talents, and empowers professional growth, making it a place not just to work, but to thrive.

The Patient Transportation Manager position at Aramark is situated within the Central Transportation Department at Lankenau Hospital in Wynnewood, PA. This role plays a critical part in managing the day-to-day operations concerning the movement of patients and equipment throughout the hospital. As a leader within this department, the Patient Transportation Manager ensures efficient, safe, and courteous transport service aligned with Aramark Healthcare+ and hospital standards. The role demands excellent leadership to supervise transportation supervisors and hourly staff, providing support and fostering an atmosphere of open and positive communication. It includes responsibilities such as dispatching work and tracking activities with Teletracking software, scheduling employees, maintaining safe environments, and overseeing compliance with hospital policies and safety standards.

Beyond administrative and supervisory duties, the Patient Transportation Manager actively contributes to the operational workflow by occasionally assisting with transporting and dispatching duties. They are expected to conduct daily rounds with user departments to boost customer satisfaction, address service recovery issues promptly, and monitor work performance metrics. Additionally, performance evaluations and competency reviews for employees are integral to the role, ensuring continuous development and adherence to quality standards. This position requires adeptness in problem-solving, planning, communication, and the usage of technology systems including Teletracking and familiarity with EPIC system software is a plus. The manager’s leadership directly impacts staff productivity, minimizes errors, and upholds the highest quality of patient and equipment transportation service within the hospital.

This role is ideal for a candidate with healthcare experience and supervisory skills who aspires to lead a motivated team in a fast-paced, mission-driven environment. Aramark’s emphasis on service excellence and community impact makes this an exceptional opportunity for professionals seeking a meaningful career in healthcare facilities management. This full-time position offers a chance to be part of a respected company dedicated to making a positive difference for its employees, guests, and partners. Joining Aramark means becoming part of an innovative company that values diversity, professional growth, and employee support, making it an attractive employer in the healthcare services sector.

Job Requirements

Supervisory or management experience with the ability to lead a team required
Bachelor's degree or equivalent experience
Basic computer skills required

Job Qualifications

Supervisory or management experience with the ability to lead a team required
Bachelor's degree or equivalent experience
Healthcare experience preferred
Patient transportation management experience desired
Strong leadership and communication skills required
Basic computer skills required
Experience using the EPIC system is a plus

Job Duties

Provide leadership, direction and support for transportation supervisors and hourly staff to ensure compliance with all policies and procedures related to the safe transportation of patients
Schedule and make job assignments when and where necessary, as well as maintain a clean and safe environment
Manages day-to-day operation of department to meet compliance with Aramark Healthcare+ and facility's standard including safety, policy and procedures
Knowledge to train others in procedures and policies
Provide exceptional customer service to all clientele
train, hire and supervise
schedule and staff, while maintaining an excellent relationship with all parties involved
Plans, directs, and controls the work of transporters and dispatchers to ensure the safe, courteous, timely processing of all requests for movement of patients as assigned as well as removal and delivery of stretchers and wheelchairs
Assists in transporting and dispatching as needed
Effectively handles managerial situations including planning, control, problem solving, and communication
Uses good judgment in the decision-making process
Completes daily rounds with user departments to increase customer satisfaction and monitor work performance
Completes service recovery as needed to ensure patient and customer satisfaction
Prepares employee performance evaluations and competencies for approval and reviews with employees before required deadlines
Minimizes errors, maximizes productivity, and maintains high quality by checking and monitoring data, staffing, and work in the department
tracks metrics
Develops and maintains systems for organizing work and information
Actively explores ways to improve quality of input and output of work