Patient Services Worker - Fairview Hospital - Patient - Cleveland Clinic

Aramark is a global leader in food and facilities management services, proudly serving millions of guests daily across 15 countries. Founded with a strong commitment to service, Aramark's mission is to do great things for its employees, partners, communities, and the planet. The company values diversity and inclusivity, ensuring equal employment opportunities for all individuals regardless of race, color, religion, national origin, age, sex, gender identity, or other protected characteristics. With a focus on employee development, Aramark offers an empowering work environment designed to nurture talents, fuel passions, and promote professional growth. Employees are given the opportunity to take on new challenges and be part of a team that values belonging and meaningful contributions.

The Patient Services Worker role at Aramark is specialized within hospital and long-term care settings, where the worker acts as a critical liaison between patients, the Food and Nutrition Services Department, and Nursing Services. This hourly position offers compensation at a rate of $16.00 per hour and includes comprehensive benefits such as medical, dental, vision coverage, and retirement savings plans like 401(k). Additionally, eligible employees receive paid time off including parental leave and disability coverage.

In this role, Patient Services Workers are responsible for the accurate receipt, interpretation, and follow-through of patient diet orders, ensuring that patients receive meals and nourishments according to prescribed therapeutic diets. The position involves direct patient interaction, delivering and collecting trays during meal service, and providing education about food and nutrition services to patients and their families. Patient Services Workers may gather patient food preferences or dislikes and must communicate all patient food needs to the appropriate areas within the Food and Nutrition Services Department.

Beyond meal delivery, these workers maintain sanitation and cleanliness standards within patient areas, restock pantries and refrigeration units, and monitor temperature logs as part of their sanitation responsibilities. An understanding of therapeutic diets and adherence to established protocols is necessary, with a requirement to seek assistance from supervisors or dietitians when discrepancies are noted. The role also supports clinical staff in addressing all patients' basic nutritional needs.

The work environment may necessitate physical activities such as lifting, bending, pushing, pulling, and extended periods of standing or walking. Compliance with uniform and personal protective equipment (PPE) policies is mandatory. This dynamic role requires a proactive approach, strong communication skills, and the ability to collaborate closely with multidisciplinary teams within healthcare settings. Aramark is committed to providing a supportive workplace where employees can grow, supporting them with comprehensive resources and benefits.

Overall, the Patient Services Worker position with Aramark offers a fulfilling opportunity to impact patient care positively by ensuring nutritional support and food service excellence in healthcare environments. It aligns with Aramark’s core values of service, community engagement, and employee development, making it an ideal role for individuals passionate about healthcare nutrition and patient service.