Patient Services Team Lead

The hiring establishment is a healthcare service department located in Goodyear, Arizona, specifically within PSC-Palm Valley-JBD. This organization operates within the clinical laboratory sector, providing essential services in phlebotomy and test management. They emphasize quality patient care, regulatory compliance, and continuous process improvement, serving a wide range of patients and working collaboratively with healthcare professionals such as nurses, physicians, and office personnel. Their service culture is strongly aligned with their mission, vision, and values, consistently placing patient care as their top priority.

This role is a day-shift position focused on advanced phlebotomy and clinical laboratory specimen management. The individual in this role acts as the primary resource and liaison within the assigned department, facilitating communication between immediate staff, other departments, and Patient Services management. This position requires advanced technical and administrative skills in collection, entry, preparation, and distribution of biological specimens for analytical testing. The role involves proactive engagement with patient and process quality improvement initiatives, ensuring full compliance with all regulatory agencies and internal policies.

In addition to specimen handling, this role demands leadership capabilities to coach, mentor and guide phlebotomists and ancillary staff, promoting employee engagement, safety, quality, and productivity. The position includes responsibilities such as monitoring staff performance, training new hires, managing daily operational workflows, scheduling, attendance tracking, and participation in financial oversight activities like supply ordering and labor cost management. The individual is also expected to communicate effectively with both internal teams and external customers, modeling excellence in customer service at all times.

Physical demands of the job include frequent standing, walking, bending, and reaching with necessary agility and fine motor skills. Due to the exposure to blood and bodily fluids, adherence to standard safety precautions is required. Advanced computer skills are essential for managing the various systems utilized within the department. Candidates must possess a high school diploma or equivalent and have at least two years' experience in the clinical laboratory setting with strong knowledge in phlebotomy and test management. Additional certification requirements apply if placed in specific departments.

Preferred qualifications include previous management experience or participation in management training programs, an associate degree or equivalent experience, and national phlebotomy certification. This role offers a comprehensive opportunity to contribute to healthcare by ensuring efficient and quality laboratory services that directly impact patient care and clinical outcomes.