Patient Services Supervisor - Food and Nutrition Services

Denver Health is a renowned integrated, high-quality academic healthcare system serving the Denver community and beyond. The organization stands as a national model for comprehensive healthcare delivery, encompassing a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, family health centers, school-based health centers, poison and drug safety services, a public health institute, a managed care plan, and a dedicated foundation. As Colorado's primary safety-net healthcare system, Denver Health is mission-driven, committing to provide equitable healthcare to all, including millions of dollars' worth of uncompensated care annually for uninsured patients. Situated minutes from downtown Denver, the facility offers access to the city's rich cultural and recreational activities, making it a valued and vibrant place to work and live. Their core values—Respect, Belonging, Accountability, and Transparency—reflect the essence of their work culture and patient care approach. They are dedicated to fostering an inclusive environment that respects diverse talents and contributions that meet community needs.Denver Health is currently recruiting a Patient Services Supervisor for their Food and Nutrition Services department. This mission-driven role is integral in maintaining the operational excellence and customer satisfaction of the hospital's food services, a vital function supporting both patients and staff alike. The employment type is regular with a competitive salary range of $23.54 to $32.96 per hour, emphasizing both the responsibility of the role and recognition of the skillset required. The Patient Services Supervisor will function under general supervision, with responsibilities spanning planning, directing, and coordinating all activities related to food and beverage service within the hospital. This involves overseeing teams engaged in food preparation, service, and cleanup across various settings such as the cafeteria, production areas, storeroom, and tray lines. The role is crucial to ensuring HACCP guidelines and regulatory agency requirements are strictly followed to maintain high standards of hygiene, safety, and food quality. This supervisor will have an operational oversight function, managing assignments of cooking personnel to optimize food usage and ensure timely preparation, scheduling and negotiating catering arrangements for hospital events, and resolving customer complaints effectively. Monitoring food preparation methods, portion sizes, and presentation quality is a significant part of this job to assure compliance with hospital standards and customer satisfaction. Health and safety compliance, including sanitation and fire regulations associated with food service and facility maintenance, is vigorously monitored and documented to adhere to government regulations. Inventory management responsibilities include overseeing food supplies and equipment orders, arranging for equipment maintenance and coordinating services such as waste removal and pest control. Staff supervision duties encompass assessing staffing needs, recruiting team members, mentoring, and ongoing performance monitoring to foster a well-trained, motivated, and effective workforce. The position demands skills in leadership, operational management, food safety, customer service, conflict resolution, and staff development. Candidates should possess knowledge of food safety and HACCP guidelines, as well as expertise in staff supervision and food service operations management. Overall, the role is critical in supporting Denver Health's commitment to delivering quality patient care, emphasizing a hygienic and safe food service environment while contributing to the broader mission of caring for the Denver community with respect and accountability.