Patient Services Representative (PSR) - Physician Office - Richmond Diabetes & Endocrinology
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Benefits
comprehensive medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
flexible spending accounts
Life insurance with AD and D
Employer contributions to retirement savings plan
Paid Time Off
educational assistance
Job Description
Bon Secours Mercy Health is a faith-based, not-for-profit healthcare organization dedicated to providing exceptional patient care with a focus on compassion, collaboration, excellence, and respect. The organization strives to enhance the health and well-being of all individuals in mind, body, and spirit. With a deeply rooted mission centered around human dignity, integrity, service, and stewardship, Bon Secours Mercy Health has created an environment where associates are motivated to contribute meaningfully to their communities and support a culture of compassionate care. The organization operates a variety of healthcare services and facilities, including hospitals, physician offices, and specialty care centers across the... Show More
Job Requirements
- High school degree or GED
- Prior experience in healthcare field preferred but not required
- Knowledge of medical terminology preferred but not required
- Knowledge of Microsoft Office, Cadence, and Connect Care preferred but not required
- Healthcare or medical receptionist experience preferred
- Strong problem-solving skills
- Basic computer skills
- Typing speed of 40 words per minute
- Excellent communication and interpersonal skills
- Ability to engage professionally with staff and patients
- Basic math skills
Job Qualifications
- High school degree or GED
- Prior experience in healthcare or related field preferred but not required
- Knowledge of medical terminology preferred but not required
- Familiarity with Microsoft Office, Cadence, and Connect Care preferred but not required
- Experience as healthcare or medical receptionist preferred
- Strong communication and interpersonal skills
- Basic computer skills
- Ability to type 40 words per minute
- Basic math skills
- Professional engagement with staff and patients
Job Duties
- Greet patients and community members with strong communication and excellent customer service skills
- Process admission paperwork and perform basic insurance verification ensuring accurate patient identity for hospital billing systems
- Answer internal and external calls in a friendly and helpful manner
- Troubleshoot and resolve problems promptly
- Ensure patient flow is maintained and notify supervisor of any department and patient issues immediately
- Coordinate and prioritize bed placement needs to ensure prompt and appropriate placement of patients
- Perform other duties as assigned
Job Location
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