Patient Services Representative - Orthopedics & Sports Medicine

BayCare Clinic Orthopedics and Sports Medicine is part of BayCare Clinic, a well-established and successful multi-specialty group practice based in Green Bay, Wisconsin. BayCare Clinic offers services across 19 medical specialties and is a physician-owned entity with joint ownership in Aurora BayCare Medical Center, a 167-bed hospital also located in Green Bay. The close affiliation with Aurora BayCare Medical Center provides a strong referral network contributing to the Clinic's dynamic and growing presence in the healthcare community. BayCare Clinic is dedicated to delivering high-quality, specialized medical care across its many specialties and prides itself on clinical autonomy, sound financial management, and a commitment to patient-centered care. The clinic fosters a collaborative and supportive environment, encouraging a culture where every team member's skills and talents contribute to the collective goal of excellent patient care.

The Patient Services Representative role at BayCare Clinic Orthopedics and Sports Medicine is crucial for maintaining smooth and efficient clinic operations, ensuring patients receive welcoming and effective service from their first point of contact. This position involves a combination of receptionist duties and general office responsibilities, with a focus on providing a compassionate and professional experience for every patient who walks into the clinic or calls for assistance. The Patient Services Representative acts as the initial contact for patients, greeting them, assisting with patient form completion, handling phone communications, and managing appointment scheduling. This role also requires developing and updating patient charts, collecting co-payments, and maintaining confidentiality and compliance with healthcare regulations.

Scheduled Monday through Friday from 7:30 a.m. to 5:00 p.m., this position offers a predictable workweek with no weekend or holiday shifts, appealing to candidates seeking work-life balance within a healthcare setting. BayCare Clinic values professionalism, vision, synergy, passion, and quality service, and looks for team members who share these values and strive to contribute to a positive, respectful, and engaging workplace culture. Employees at BayCare Clinic benefit from competitive compensation and a comprehensive benefits package, including health, dental, disability, and life insurance; flexible spending accounts; a 401k retirement plan with company match; generous paid time off; and paid holidays. Additionally, the clinic encourages professional development and values employee input on decision-making and projects, fostering a sense of ownership and engagement among its team.

Overall, this position is ideal for candidates with a strong background or interest in medical office work who seek to be part of a well-respected healthcare organization that emphasizes quality patient interaction, team collaboration, and professional growth. If you are compassionate, thoughtful, detail-oriented, and proactive, BayCare Clinic Orthopedics and Sports Medicine offers an opportunity to make a meaningful difference in patients' healthcare experiences while advancing your career in a supportive and professional environment.