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Patient Services Representative (Medical Receptionist)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
prescription insurance
Pet insurance
Paid Time Off
401K with company match
Employee assistance program
wellness initiatives
Job Description
Prisma Health Urgent Care is a prominent healthcare provider known for offering timely and compassionate urgent care services to communities. As part of the larger Prisma Health system, it is dedicated to delivering high-quality medical care in an accessible, patient-centered environment. Prisma Health Urgent Care operates multiple centers designed to handle a wide range of non-emergency medical conditions with the efficiency and professionalism patients expect from a leading healthcare organization. The centers emphasize a holistic approach to patient wellness, incorporating cutting-edge medical technology and a welcoming atmosphere to ensure every patient receives attentive care. As a respected institution in the... Show More
Job Requirements
- High school diploma or equivalent
- 1+ year of experience in a medical office or healthcare setting preferred
- Strong communication skills
- Attention to detail
- Ability to multitask in a busy environment
- Strong computer skills including experience with EMR software such as EPIC
- Ability to work 12-hour shifts including some weekends and holidays
- Proactive and patient-focused mindset
Job Qualifications
- High school diploma or equivalent
- Medical Administrative Assistant certificate a plus
- 1+ year experience in a medical office or healthcare setting preferred
- Strong communication skills
- Attention to detail
- Ability to multitask in a busy environment
- Strong computer skills with experience using EMR software, EPIC preferred
- Ability to work 12-hour shifts including weekends and holidays
- Proactive, friendly, and patient-focused approach
Job Duties
- Greet and assist all patients and visitors with a positive attitude
- Maintain confidentiality while collecting and organizing patient and business documents
- Analyze health insurance benefits and verify eligibility
- Determine and collect each patient’s financial responsibility
- Assist the practice manager, providers, and staff to ensure smooth operations
- Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA
- Perform office procedures and general administrative tasks
- Oversee compliance with quality assurance programs and patient result trackers
- Travel to other Prisma Health Urgent Care locations as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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