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Patient Services Representative (Medical Receptionist)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
prescription insurance
Pet insurance
Paid Time Off
Holiday pay
401k plan
Wellness Program
Employee assistance program
Job Description
Piedmont Urgent Care is a leading healthcare provider specializing in urgent care services aimed at delivering high-quality, timely medical attention to individuals in need. Known for its commitment to patient care and community health, Piedmont Urgent Care operates numerous convenient locations designed to address non-emergency medical needs swiftly and effectively. The company prides itself on creating a compassionate and efficient healthcare environment where patients feel valued and supported throughout their visit. With a focus on accessible care and professional excellence, Piedmont Urgent Care is dedicated to improving patient outcomes and enhancing overall well-being through its comprehensive clinical services and patient-centered... Show More
Job Requirements
- High school diploma or equivalent
- 1+ year of experience in a medical office or healthcare setting preferred
- Experience with Electronic Medical Records (EMR) software preferably EPIC
- Ability to work 12-hour shifts including weekends and holidays
- Strong communication skills
- Attention to detail
- Team player with a proactive attitude
Job Qualifications
- High school diploma or equivalent
- Medical Administrative Assistant certificate a plus
- 1+ year of experience in a medical office or healthcare setting preferred
- Strong communication skills
- Attention to detail
- Ability to multitask in a busy environment
- Experience using Electronic Medical Records (EMR) software EPIC preferred
- Ability to work 12-hour shifts including some weekends and holidays
- A proactive friendly and patient-focused approach to service
Job Duties
- Greet and assist all patients and visitors with a positive attitude ensuring they feel comfortable and valued
- Maintain confidentiality while collecting and organizing important patient and business documents
- Analyze health insurance benefits verify eligibility and provide patients with relevant payment policies and billing collection information
- Determine and collect each patient's financial responsibility ensuring transparency and clarity about costs
- Assist the practice manager providers and other staff members as needed to ensure smooth daily operations
- Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards ensuring all documentation and processes are handled according to guidelines
- Travel to other Piedmont Urgent Care locations as required to support staffing and operational needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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