Patient Services Representative

Optum is a global health services organization that leverages technology, data, and expertise to improve the health and well-being of millions of people around the world. As part of UnitedHealth Group, one of the largest and most respected healthcare companies, Optum focuses on connecting people with care, pharmacy benefits, and resources they need to live healthier lives. The company fosters a dynamic and inclusive culture that embraces diversity and inclusion while promoting career growth and development opportunities. With a strong emphasis on innovation and compassionate care, Optum advances health equity on a global scale, contributing to the improvement of health outcomes within the communities it serves.

The Patient Services Representative role at Optum offers an excellent opportunity to be part of a professional team in a collaborative office environment. This full-time position is located at 680 Buckles Court N., Gahanna, OH, offering a Monday to Friday schedule from 8 am to 5 pm, totaling 40 hours per week. The hourly pay ranges from $16.15 to $28.80, based on factors such as local labor market conditions, education, experience, and certifications.

In this role, you will serve as an essential touchpoint for patients, assisting with their intake process and providing excellent customer service in a busy healthcare office. Responsibilities include greeting patients, managing wait times, processing co-payments and other payments, scheduling and rescheduling appointments, and handling medical records management tasks such as filing, scanning, and preparing documents. The Patient Services Representative ensures smooth workflow by processing walk-in patients, managing receipts, maintaining accurate logs for medical record releases, and supporting other related duties as assigned. Working closely with medical professionals and administrators, you will help maintain an efficient and welcoming environment that promotes positive patient experiences and supports health outcomes.

UnitedHealth Group offers a comprehensive benefits program to support the well-being and success of its employees. This includes competitive base pay, paid time off starting from the first pay period plus eight paid holidays, multiple medical plan options, dental and vision coverage, life and disability insurance, and retirement savings plans such as a 401(k) and an employee stock purchase program. Additional benefits include education reimbursement, employee discounts, referral bonuses, an assistance program for personal and professional challenges, and optional voluntary benefits like pet insurance and legal coverage. Optum values its employees by providing performance rewards, career development offerings, and a management team dedicated to fostering employee growth and success.

Joining Optum as a Patient Services Representative means becoming part of a forward-thinking organization on a mission to build healthier communities and advance equity in healthcare. Optum's commitment to diversity, sustainability, and equity reflects its core values and enterprise priorities. The company ensures a drug-free workplace and promotes a culture of respect, opportunity, and inclusion. By contributing to efficient administrative operations and patient services, you will play a pivotal role in improving access and quality of care for diverse populations, making a meaningful difference in the lives of patients every day.