Patient Services Manager - RWJBH New Brunswick

Aramark is a global leader in food and facilities management services, proudly serving millions of guests every day across 15 countries. The company is deeply rooted in service and driven by a powerful purpose to do great things for employees, partners, communities, and the planet. At Aramark, diversity, equity, and inclusion are fundamental values, reflected in their commitment to provide equal employment opportunities and foster a workplace free from discrimination or bias based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other characteristic protected by law. Aramark offers a dynamic environment that encourages personal and professional growth, believing that every career should nurture talents, fuel passions, and empower employees to reach their fullest potential. Whether one is seeking new challenges, a sense of belonging, or a great workplace culture, Aramark focuses on supporting employee success and satisfaction.

The Patient Service Manager role is an integral position within the Food & Nutrition Department, focused on elevating the patient dining experience by developing and executing tailored dining solutions that meet the nutritional and taste preferences of patients and customers. This role requires a sophisticated understanding of government-mandated nutritional standards in the healthcare industry, combined with technical training in food health to implement healthy, patient-centric menus. This management position is responsible for overseeing the entire patient food service operation, including staff leadership, compliance with safety and sanitation standards, client relationship management, financial performance, and operational productivity. The Patient Service Manager leads teams through Aramark's coaching model to maximize employee engagement and development, ensuring meals are properly prepared and delivered according to established quality benchmarks. Duties include managing meal delivery systems such as tray line operations and room service, maintaining strict compliance with health and safety regulations, and fostering excellent customer service in line with Aramark's service standards.

The role also entails close collaboration with clients and customers to maintain rapport and effectively communicate operational progress and client needs. Financial oversight involves assisting with departmental financial statements, meeting client and company financial targets, and educating teams on performance metrics to improve margins. Operational excellence is achieved through vigilant cost control, labor management, and ensuring team competency in production, quality, and control processes. Ultimately, this position is pivotal in creating value through efficient and compliant food service operations, supporting Aramark's mission of service excellence and positive impact on health care environments. The salary range for this position is $70,000 to $75,000, complemented by a comprehensive benefits package that includes medical, dental, vision, retirement savings plans like 401(k), paid time off, parental leave, and disability coverage, though benefits may vary by location and employee eligibility.