Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $25.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Work environment
Job Description
Aramark Healthcare is a leading provider of food services and nutrition management within the healthcare industry. With a presence in numerous facilities worldwide, Aramark is dedicated to delivering high-quality dining solutions tailored to meet the unique needs of patients and healthcare clients. Their commitment extends beyond mere meal preparation to include the promotion of health and wellness through nutrition standards that comply with government regulations. Aramark’s focus on service excellence combines innovation, clinical expertise, and customer care to enhance patient satisfaction and support the operational goals of healthcare providers. The company operates in multiple countries and emphasizes diversity, equal employment opportunity, and career growth for its employees.
The Patient Services Manager role at Chesapeake Regional Medical Center, a 310-bed facility located in Chesapeake, VA, is a pivotal position within Aramark Healthcare’s Food & Nutrition Department. This full-time role focuses on overseeing patient food service operations to ensure that patients receive nutritious meals that meet their dietary requirements and preferences while adhering to mandated healthcare nutritional standards. The individual in this position will be responsible for managing all aspects of patient feeding services including quality assurance, tray line operations, room service programs, and the diet office. Additionally, the manager will lead, develop, and motivate a team of patient service staff, ensuring meals are properly prepared and delivered on time.
The Patient Services Manager also plays a critical role in driving patient satisfaction by conducting rounds, managing the service ambassador program, and maintaining safety and sanitation standards. The position requires excellent communication skills to build effective client and customer relationships, identify needs, and ensure operational progress is clearly conveyed. The manager must comply with all organizational policies, health and safety regulations, as well as wage and hour laws. Proficiency in Microsoft Office and familiarity with healthcare food service systems such as CBORD are preferred. This role not only demands leadership in operational management but also a deep understanding of nutrition to implement healthy menu plans that improve patient outcomes. Working at Aramark means embracing a dynamic environment where adapting to changing job duties and continuously developing skills is expected to make a positive impact on both employees and customers.
The Patient Services Manager role at Chesapeake Regional Medical Center, a 310-bed facility located in Chesapeake, VA, is a pivotal position within Aramark Healthcare’s Food & Nutrition Department. This full-time role focuses on overseeing patient food service operations to ensure that patients receive nutritious meals that meet their dietary requirements and preferences while adhering to mandated healthcare nutritional standards. The individual in this position will be responsible for managing all aspects of patient feeding services including quality assurance, tray line operations, room service programs, and the diet office. Additionally, the manager will lead, develop, and motivate a team of patient service staff, ensuring meals are properly prepared and delivered on time.
The Patient Services Manager also plays a critical role in driving patient satisfaction by conducting rounds, managing the service ambassador program, and maintaining safety and sanitation standards. The position requires excellent communication skills to build effective client and customer relationships, identify needs, and ensure operational progress is clearly conveyed. The manager must comply with all organizational policies, health and safety regulations, as well as wage and hour laws. Proficiency in Microsoft Office and familiarity with healthcare food service systems such as CBORD are preferred. This role not only demands leadership in operational management but also a deep understanding of nutrition to implement healthy menu plans that improve patient outcomes. Working at Aramark means embracing a dynamic environment where adapting to changing job duties and continuously developing skills is expected to make a positive impact on both employees and customers.
Job Requirements
- Requires at least 1-2 year experience in a food service supervisor or management role
- bachelor's degree or equivalent experience
- healthcare patient services management experience required
- experience managing, motivating and engaging a large workforce
- proficiency with Microsoft Office programs required
- excellent interpersonal, customer services and organizational skills required
- nutrition education and/or background preferred
- experience with CBORD or similar healthcare food service systems preferred
Job Qualifications
- At least 1-2 years experience in a food service supervisor or management role
- bachelor's degree or equivalent experience
- healthcare patient services management experience
- experience managing, motivating and engaging a large workforce
- proficiency with Microsoft Office programs
- excellent interpersonal, customer services and organizational skills
- nutrition education and/or background preferred
- experience with CBORD or similar healthcare food service systems preferred
Job Duties
- Manages patient food service activities, complying with established standards
- leads patient service staff to ensure meals are properly prepared and delivered to patients
- conducts rounds on patients/departments
- oversees the diet office and the service ambassador program
- records safety and sanitation compliance
- supervises tray line operation and/or the room service program
- maintains effective client and customer rapport for mutually beneficial business relationships
- identifies client needs and communicates operational progress
- demonstrates excellent customer service using Aramark's standard service model
- maintains a safe and healthy environment for clients, customers, and employees
- complies with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and wage and hour
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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