Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,500.00 - $68,900.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
Aramark Healthcare is a division of Aramark, a global leader in food, facilities, and uniform services, serving millions of customers in various sectors including healthcare, education, and business dining. With a strong emphasis on quality, innovation, and customer satisfaction, Aramark Healthcare specializes in delivering top-tier food and nutrition services to hospitals and healthcare facilities. The division focuses on enhancing patient care through tailored dining experiences, nutritional excellence, and efficient operational management. Aramark's mission is rooted in service and a commitment to making a positive impact on their employees, partners, and the communities they serve. They prioritize diversity, equal opportunity employment, and professional growth for their workforce.
The Patient Services Manager position at Chesapeake Regional Medical Center in Chesapeake, VA, offers an exciting opportunity to join a reputable 310-bed facility known for its comprehensive healthcare services and commitment to patient wellbeing. This role is critical within the Food & Nutrition Department, where the manager will be responsible for overseeing patient food service operations and ensuring that dining solutions align with the needs and preferences of patients and customers. The Patient Services Manager will leverage technical expertise and knowledge of healthcare nutrition standards to implement menus that support patients' health conditions while enhancing their dining experience.
Key responsibilities include managing patient food service activities to comply with established standards, leading patient service staff to ensure timely and accurate meal delivery, and overseeing meal preparation and sanitation compliance. The manager will conduct rounds on patient units and departments to monitor quality and address any concerns, manage the diet office and service ambassador programs, and supervise tray line operations and room service programs. Maintaining effective client and customer relationships and providing excellent customer service are also vital aspects of this role. This position requires the ability to foster a safe and healthy environment following all safety, health, and wage-hour regulations.
Aramark emphasizes continuous learning and adaptability, encouraging employees to develop new skills, take initiative, and contribute to positive outcomes. The Patient Services Manager will find opportunities for professional growth and impactful work in supporting both the healthcare facility's mission and the patients' nutritional needs. This role suits individuals with experience in food service management, healthcare patient services, and those who are motivated by leadership challenges and dedication to quality service delivery. The position is designed for proactive leaders ready to engage with a large workforce and apply their expertise in a dynamic healthcare environment.
The Patient Services Manager position at Chesapeake Regional Medical Center in Chesapeake, VA, offers an exciting opportunity to join a reputable 310-bed facility known for its comprehensive healthcare services and commitment to patient wellbeing. This role is critical within the Food & Nutrition Department, where the manager will be responsible for overseeing patient food service operations and ensuring that dining solutions align with the needs and preferences of patients and customers. The Patient Services Manager will leverage technical expertise and knowledge of healthcare nutrition standards to implement menus that support patients' health conditions while enhancing their dining experience.
Key responsibilities include managing patient food service activities to comply with established standards, leading patient service staff to ensure timely and accurate meal delivery, and overseeing meal preparation and sanitation compliance. The manager will conduct rounds on patient units and departments to monitor quality and address any concerns, manage the diet office and service ambassador programs, and supervise tray line operations and room service programs. Maintaining effective client and customer relationships and providing excellent customer service are also vital aspects of this role. This position requires the ability to foster a safe and healthy environment following all safety, health, and wage-hour regulations.
Aramark emphasizes continuous learning and adaptability, encouraging employees to develop new skills, take initiative, and contribute to positive outcomes. The Patient Services Manager will find opportunities for professional growth and impactful work in supporting both the healthcare facility's mission and the patients' nutritional needs. This role suits individuals with experience in food service management, healthcare patient services, and those who are motivated by leadership challenges and dedication to quality service delivery. The position is designed for proactive leaders ready to engage with a large workforce and apply their expertise in a dynamic healthcare environment.
Job Requirements
- Minimum of 1-2 years of experience in food service supervision or management
- Bachelor's degree or equivalent professional experience
- Prior experience in healthcare patient services management
- Strong leadership skills to manage and motivate a large workforce
- Proficiency in Microsoft Office applications
- Excellent communication and customer service abilities
- Knowledge or education in nutrition preferred
- Familiarity with healthcare food service systems such as CBORD preferred
Job Qualifications
- At least 1-2 year experience in a food service supervisor or management role
- Bachelor's degree or equivalent experience
- Healthcare patient services management experience
- Experience managing, motivating and engaging a large workforce
- Proficiency with Microsoft Office programs
- Excellent interpersonal, customer service and organizational skills
- Nutrition education and/or background preferred
- Experience with CBORD or similar healthcare food service systems preferred
Job Duties
- Manages patient food service activities complying with established standards
- Leads patient service staff to ensure meals are properly prepared and delivered to patients
- Conducts rounds on patients and departments
- Oversees the diet office and the service ambassador program
- Records safety and sanitation compliance
- Supervises tray line operation and/or the room service program
- Maintains effective client and customer rapport for mutually beneficial business relationships
- Identifies client needs and communicates operational progress
- Demonstrates excellent customer service using Aramark's standard service model
- Maintains a safe and healthy environment for clients, customers, and employees
- Complies with all applicable policies, rules, and regulations including safety, health, and wage and hour
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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