Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Aramark Healthcare is a prominent division of Aramark, a global leader in food services, facilities management, and uniform services. With operations spanning 15 countries, Aramark prides itself on delivering exceptional service and innovative solutions across various industries, including healthcare. Their healthcare segment focuses on enhancing patient and customer experiences by providing tailored dining and nutrition services in medical facilities. One such facility is Chesapeake Regional Medical Center, a 310-bed hospital located in Chesapeake, Virginia. Known for its commitment to high-quality patient care, Chesapeake Regional Medical Center partners with Aramark Healthcare to manage its Food & Nutrition Department, ensuring that patients receive nutritious, appealing meals that meet specialized dietary needs and government-mandated nutritional standards.
The Patient Services Manager role at Chesapeake Regional Medical Center is a vital leadership position within Aramark Healthcare’s Food & Nutrition Department. This full-time position involves overseeing patient food service operations to guarantee that meals are prepared and delivered to patients efficiently and according to established quality standards. The manager will utilize technical expertise in food service and nutritional standards, tailoring menu offerings to meet the diverse tastes and nutritional requirements of patients. In addition, the role demands managing patient feeding processes, maintaining quality assurance, and actively driving improvements in patient satisfaction scores related to dining experiences.
This position requires a hands-on leader capable of managing a large team, including diet office staff and service ambassadors, while ensuring safety, sanitation, and compliance with healthcare regulations. The Patient Services Manager conducts patient and departmental rounds to assess service delivery, supervises tray line and room service programs, and fosters strong client and customer relationships to support business objectives. Utilizing Aramark’s standard customer service model, the manager will create a positive, safe, and healthy dining environment for patients, visitors, and employees alike.
Working at Aramark Healthcare offers a dynamic environment where ongoing professional development is encouraged. The role demands adaptability, as duties may shift to meet operational needs, emphasizing the importance of a proactive and resourceful approach. Through its mission rooted in service and community impact, Aramark Healthcare offers employees meaningful work that contributes to the wellbeing of patients and the broader community, alongside opportunities for career growth within a supportive global company.
The Patient Services Manager role at Chesapeake Regional Medical Center is a vital leadership position within Aramark Healthcare’s Food & Nutrition Department. This full-time position involves overseeing patient food service operations to guarantee that meals are prepared and delivered to patients efficiently and according to established quality standards. The manager will utilize technical expertise in food service and nutritional standards, tailoring menu offerings to meet the diverse tastes and nutritional requirements of patients. In addition, the role demands managing patient feeding processes, maintaining quality assurance, and actively driving improvements in patient satisfaction scores related to dining experiences.
This position requires a hands-on leader capable of managing a large team, including diet office staff and service ambassadors, while ensuring safety, sanitation, and compliance with healthcare regulations. The Patient Services Manager conducts patient and departmental rounds to assess service delivery, supervises tray line and room service programs, and fosters strong client and customer relationships to support business objectives. Utilizing Aramark’s standard customer service model, the manager will create a positive, safe, and healthy dining environment for patients, visitors, and employees alike.
Working at Aramark Healthcare offers a dynamic environment where ongoing professional development is encouraged. The role demands adaptability, as duties may shift to meet operational needs, emphasizing the importance of a proactive and resourceful approach. Through its mission rooted in service and community impact, Aramark Healthcare offers employees meaningful work that contributes to the wellbeing of patients and the broader community, alongside opportunities for career growth within a supportive global company.
Job Requirements
- Qualified with a bachelor's degree or equivalent experience
- minimum of 1-2 years of supervisory or management experience in food service
- proven experience in healthcare patient services management
- strong leadership and workforce motivation skills
- familiarity with Microsoft Office programs
- excellent organizational and customer service abilities
- knowledge or background in nutrition preferred
- experience using CBORD or other healthcare food service systems preferred
Job Qualifications
- Bachelor's degree or equivalent experience
- at least 1-2 year experience in a food service supervisor or management role
- healthcare patient services management experience required
- proficiency with Microsoft Office programs required
- excellent interpersonal, customer services and organizational skills required
- nutrition education and or background preferred
- experience with CBORD or similar healthcare food service systems preferred
Job Duties
- Manages patient food service activities complying with established standards
- leads patient service staff to ensure meals are properly prepared and delivered to patients
- conducts rounds on patients and departments
- oversees the diet office and the service ambassador program
- records safety and sanitation compliance
- supervises tray line operation and or the room service program
- maintains effective client and customer rapport for mutually beneficial business relationships
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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