Patient Services Manager - Food Service

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Career development opportunities

Employee Discounts

flexible scheduling

Job Description

Aramark is a global leader in food service, facilities, and uniform services, proudly serving millions of guests daily across 15 countries. Known for its commitment to service excellence and sustainability, Aramark is dedicated to improving lives and supporting communities and the environment. The company fosters a culture where employees are valued, their talents are nurtured, and professional growth is encouraged, ensuring a rewarding and inclusive workplace. Aramark’s mission is deeply rooted in service, aiming to make a positive impact through its dedicated team and innovative food and facilities solutions. The company emphasizes equal employment opportunities and inclusivity, embracing diversity across all aspects of its operations.

The Patient Service Manager position in Aramark's Food & Nutrition Department plays a crucial role in supporting patient service operations within healthcare settings. This full-time role involves developing and executing dining solutions tailored to meet the nutritional and taste preferences of patients and customers. The manager is responsible for applying technical training and interpreting government-mandated nutritional standards to create healthy menu implementation plans that align with healthcare regulations. This position includes managing patient food service activities to ensure compliance with established standards, supervising staff to guarantee meals are prepared and delivered efficiently, and overseeing various service programs such as the diet office and service ambassador initiatives.

Leading by example, the Patient Service Manager employs Aramark's coaching model to engage and develop team members, promoting a high-performance culture. This role demands maintaining excellent client relationships by understanding and communicating client needs and delivering outstanding customer service consistent with the company’s standards. Financial oversight is also a key responsibility, assisting with departmental financial statements, meeting company financial targets, and educating teams on important operational metrics to drive margin improvements. Additionally, the manager ensures productivity through cost control, profit management, and adherence to food and labor standards while maintaining safety and sanitation compliance, creating a safe environment for clients, customers, and employees. This position is ideal for candidates with patient food service experience who desire to lead a dynamic team within a respected organization dedicated to both employee development and exceptional patient care.

Job Requirements

At least two years of patient food service experience
Some management experience preferred
Bachelor's degree or equivalent experience
Ability to lead and develop teams
Knowledge of nutritional standards in healthcare
Excellent customer service skills
Strong communication and organizational skills

Job Qualifications

Requires at least two years of patient food service experience
Some management experience is preferred
Bachelor's degree or equivalent experience

Job Duties

Manages patient food service activities complying with established standards
Leads patient service staff to ensure meals are properly prepared and delivered to patients
Conducts rounds on patients and departments
Oversees the diet office and the service ambassador program
Records safety and sanitation compliance
Supervises tray line operation and the room service program
Leverages Aramark's coaching model to engage and develop team members
Rewards and recognizes employees
Ensures individual and team performance meets objectives and client expectations
Plans and leads daily team briefings
Ensures safety and sanitation standards in all operations
Maintains effective client and customer rapport
Identifies client needs and communicates operational progress
Demonstrates excellent customer service using Aramark's standard service model
Assists with the completion and maintenance of financial statements relevant to the department
Delivers client and company financial targets
Adopts Aramark processes and systems and educates teams on key performance metrics
Creates value through efficient operations, cost controls, and profit management
Complies with Operational Excellence fundamentals by meeting food and labor initiatives
Ensures team is trained and able to execute
Supervises team regarding production, quality, and control
Maintains a safe and healthy environment for clients, customers, and employees
Complies with all applicable policies, rules, and regulations including safety, health, wage, and hour requirements