Patient Services Manager 2

Sodexo is a global leader in quality of life services, dedicated to improving the well-being of individuals through diverse offerings such as food service, catering, and facilities management. Operating worldwide, Sodexo partners with a wide range of clients, including educational institutions, healthcare facilities, corporate offices, and government agencies. The company is driven by its mission to create a better everyday for everyone it serves and to foster economic, social, and environmental progress in communities. Sodexo values diversity, inclusion, and respect, committing to equal employment opportunities and cultivating a workplace where employees can be their authentic selves and thrive. This makes Sodexo a distinguished employer that places a strong emphasis on employee development, innovation, and collaboration.

The Patient Services Manager 2 role at Sodexo is based at NYC Health + Hospitals/Coler, a premier long-term care and rehabilitation facility located on Roosevelt Island, New York. This position provides an exceptional opportunity for an experienced healthcare leader passionate about enhancing patient satisfaction and driving operational excellence in patient dining services. The Patient Services Manager 2 leads a team of approximately 90 union frontline employees, ensuring smooth daily patient dining operations and the delivery of high-quality meals. Reporting directly to the General Manager, this position requires a hands-on leader who can mentor and develop staff while maintaining compliance with rigorous healthcare regulations, food safety standards, and sanitation requirements.

As part of a collaborative leadership team that includes the General Manager, Clinical Nutrition Manager, Food Operations Managers, fellow Patient Services Managers, and client supervisors, the Patient Services Manager 2 plays an integral role in optimizing the patient dining experience. The role involves close coordination with nursing staff, clinical dietitians, and hospital administration to ensure meal accuracy, timely service, and overall exceptional care. This leader is responsible for monitoring patient satisfaction metrics and implementing continuous improvement initiatives aimed at raising service quality standards. Managing staffing, scheduling, and labor productivity are daily responsibilities, alongside fostering a culture of accountability, teamwork, safety, and service excellence.

The position offers a comprehensive and competitive compensation package, with salary based on individual qualifications, including education, skills, and experience. Benefits cover medical, dental, vision care, wellness programs, a 401(k) plan with matching contributions, paid time off, company holidays, and opportunities for career growth with tuition reimbursement options. Sodexo’s supportive environment empowers employees to contribute meaningfully while experiencing professional and personal growth. Those passionate about delivering compassionate leadership and exceptional patient dining experiences in a dynamic healthcare setting will find fulfilling opportunities in this role.