Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $100,000.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
work/life resources
Retirement Savings Plans
Paid Time Off
Parental leave
Disability Coverage
Job Description
Aramark Healthcare is a leading provider of food and nutrition services, dedicated to enhancing the patient and customer experience within healthcare facilities. As a global company, Aramark operates in 15 countries and serves millions of guests daily, focusing on delivering high-quality meals and services designed to meet diverse client needs. The company is known for its commitment to sustainability, employee development, and customer satisfaction, making it a trusted partner in the healthcare foodservice industry. Aramark offers comprehensive benefits and a supportive environment for its employees, fostering career growth and personal development.
The Patient Services Manager position available at Swedish American Hospital in Rockford, IL, is a critical role within Aramark’s Food & Nutrition Department. This full-time management role, with a competitive salary ranging from $80,000 to $100,000, is centered around overseeing patient food service operations and ensuring that dining solutions align with both patient preferences and government-mandated nutritional standards. The successful candidate will be responsible for developing menu plans that promote health and nutrition, managing food service delivery, and leading a team dedicated to excellent patient care.
In this role, the Patient Services Manager will handle a variety of responsibilities, including supervising the preparation and delivery of meals, managing staff performance, conducting rounds to ensure patient satisfaction, and maintaining safety and sanitation standards. Leadership duties involve utilizing Aramark’s coaching model to engage team members, recognizing and rewarding contributions, and ensuring that all aspects of the operation meet defined performance targets. This position also involves financial oversight such as maintaining departmental financial statements and managing resources efficiently to meet budgetary goals.
The Patient Services Manager works closely with hospital staff and patients to build strong client relationships, addressing needs proactively and ensuring smooth communication about operational status. Compliance with healthcare regulations and Aramark policies is essential, alongside a commitment to fostering a safe and healthy environment. This position offers an excellent opportunity for those with patient foodservice experience seeking to advance their careers in healthcare food management within a reputable and globally recognized organization.
The Patient Services Manager position available at Swedish American Hospital in Rockford, IL, is a critical role within Aramark’s Food & Nutrition Department. This full-time management role, with a competitive salary ranging from $80,000 to $100,000, is centered around overseeing patient food service operations and ensuring that dining solutions align with both patient preferences and government-mandated nutritional standards. The successful candidate will be responsible for developing menu plans that promote health and nutrition, managing food service delivery, and leading a team dedicated to excellent patient care.
In this role, the Patient Services Manager will handle a variety of responsibilities, including supervising the preparation and delivery of meals, managing staff performance, conducting rounds to ensure patient satisfaction, and maintaining safety and sanitation standards. Leadership duties involve utilizing Aramark’s coaching model to engage team members, recognizing and rewarding contributions, and ensuring that all aspects of the operation meet defined performance targets. This position also involves financial oversight such as maintaining departmental financial statements and managing resources efficiently to meet budgetary goals.
The Patient Services Manager works closely with hospital staff and patients to build strong client relationships, addressing needs proactively and ensuring smooth communication about operational status. Compliance with healthcare regulations and Aramark policies is essential, alongside a commitment to fostering a safe and healthy environment. This position offers an excellent opportunity for those with patient foodservice experience seeking to advance their careers in healthcare food management within a reputable and globally recognized organization.
Job Requirements
- High school diploma or equivalent
- at least two years of patient food service experience
- some management experience preferred
Job Qualifications
- At least two years of patient food service experience
- some management experience preferred
- high school diploma or equivalent
- combination of education and relevant experience considered
Job Duties
- Manages patient food service activities, complying with established standards
- leads patient service staff to ensure meals are properly prepared and delivered to patients
- conducts rounds on patients and departments
- oversees the diet office and the service ambassador program
- records safety and sanitation compliance
- supervises tray line operation and/or the room service program
- leverage Aramark's coaching model to engage and develop team members to their fullest potential
- reward and recognize employees
- ensure individual and team performance meets objectives and client expectations
- plan and lead daily team briefings
- ensure safety and sanitation standards in all operations
- maintain effective client and customer rapport for mutually beneficial business relationships
- identify client needs and communicate operational progress
- demonstrate excellent customer service using Aramark's standard service model
- assist with the completion and maintenance of financial statements relevant to the department
- deliver client and company financial targets
- adopt all Aramark processes and systems, understand performance metrics, data, order, and inventory trends
- educate teams on key levers to improve margins
- create value through efficient operations, appropriate cost controls, and profit management
- comply with Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
- ensure entire team is trained and able to execute
- supervise team regarding production, quality, and control
- maintain a safe and healthy environment for clients, customers, and employees
- comply with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and wage and hour
Job Criteria
Experience
No experience required
Job Location
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