Patient Services Manager

Indianapolis, IN, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible scheduling

Job Description

Aramark Healthcare is a leading provider of food and nutrition services within healthcare settings, committed to improving patient experiences through high-quality dining solutions. Operating at IU Health Riley Children's Hospital in Indianapolis, IN, Aramark Healthcare integrates innovative service methods with nutritional science to ensure that each patient enjoys meals tailored to their health needs and preferences. With a robust presence across 15 countries, Aramark is united by a mission of service excellence, creating environments where both employees and clients thrive. This global company prioritizes equal employment opportunities and fosters a culture of inclusivity and growth for all team members.

The Patient Services Manager at IU Health Riley Children's Hospital plays a vital role in managing patient food services within the Food & Nutrition Department. This leadership position is responsible for overseeing dining operations, developing and executing menu plans in alignment with government-mandated nutritional standards, and ensuring that each meal meets patients' dietary requirements and taste preferences. The manager leads a dynamic team, conducting rounds to ensure excellence in food preparation and delivery, maintaining safety and sanitation standards, and guiding staff through Aramark's coaching model to foster personal and professional development. Additionally, the role involves maintaining client relationships and financial performance targets to support operational success. This full-time position offers an opportunity to contribute meaningfully to patient care by marrying food service efficiency with healthcare nutrition standards, ultimately enhancing patient satisfaction and health outcomes.

Job Requirements

High school diploma or equivalent
At least two years of patient food service experience
Some management experience preferred
Ability to comply with safety and sanitation regulations
Effective communication skills
Strong leadership abilities
Ability to work in a fast-paced healthcare environment

Job Qualifications

Requires at least two years of patient food service experience
Some management experience is preferred
High school diploma or equivalent or a combination of education and relevant experience
Ability to lead and develop teams effectively
Strong communication and customer service skills
Knowledge of safety and sanitation standards in healthcare food service
Familiarity with financial performance management
Understanding of nutritional standards in healthcare

Job Duties

Manages patient food service activities, complying with established standards
Leads patient service staff to ensure meals are properly prepared and delivered to patients
Conducts rounds on patients/departments
Oversees the diet office and the service ambassador program
Records safety and sanitation compliance
Supervises tray line operation and/or the room service program
Leverages coaching model to engage and develop team members
Rewards and recognizes employees
Ensures individual and team performance meets objectives and client expectations
Plans and leads daily team briefings
Ensures safety and sanitation standards in all operations
Maintains effective client and customer rapport
Identifies client needs and communicates operational progress
Demonstrates excellent customer service using standard service model
Assists with completion and maintenance of financial statements
Delivers client and company financial targets
Adopts processes and systems to understand performance metrics, data, order, and inventory trends
Creates value through efficient operations, appropriate cost controls, and profit management
Complies with Operational Excellence fundamentals by meeting food and labor initiatives
Ensures team is trained and able to execute
Supervises team regarding production, quality, and control
Maintains a safe and healthy environment for clients, customers, and employees
Complies with all applicable policies, rules, and regulations