Patient Services Manager

Irving, TX, USA|Onsite

Job Overview

Benefits

Relocation assistance

Health Insurance

Paid Time Off

employee recognition programs

Training and development opportunities

supportive work environment

Job Description

Aramark Healthcare is a leading provider of food and nutrition services within healthcare facilities across multiple locations. As part of Aramark, one of the world’s largest food service and facilities management companies, the Healthcare division specializes in delivering exceptional patient-centered dining experiences in hospitals and acute care settings. Their mission is rooted in service and dedicated to creating positive impacts for employees, clients, communities, and the environment. Aramark Healthcare prides itself on fostering an inclusive work culture that values equal employment opportunities and diversity. They serve millions of guests daily through food and facilities services in 15 countries, with a focus on developing employee talents and encouraging professional growth.

This job opportunity is for the position of Patient Services Manager at Methodist Dallas Medical Center in Dallas, TX. Aramark offers relocation assistance for qualified candidates, especially welcoming applicants from outside the Dallas-Fort Worth area to ensure a smooth transition. The Patient Services Manager plays a crucial role in supporting patient services operations by leading frontline teams focused on delivering a high-quality dining experience aligned with nutrition and regulatory standards. This role is responsible for managing food service activities within the hospital environment, ensuring meals are accurately prepared and delivered on time, and maintaining compliance with safety and sanitation standards.

The Patient Services Manager works closely with the Food & Nutrition department to drive patient satisfaction, operational efficiency, and service excellence. Key responsibilities include managing the diet office operations, overseeing the service ambassador program, and supervising tray line or room service operations. Leadership duties involve leveraging Aramark’s coaching model to engage and develop team members, recognizing employee achievements to boost retention, and maintaining safety and performance standards. Additionally, this role supports strong client relationships by maintaining open communication channels with hospital departments and clients, ensuring customer needs are met and service quality is consistently high.

Financial oversight is another vital aspect of this position. The Patient Services Manager assists with preparing and maintaining department financials, monitors key performance metrics related to inventory and costs, and educates the team on financial drivers impacting performance. Productivity and operational excellence are promoted through cost control measures, resource management, and thorough training programs to ensure staff capability. Compliance with all health, safety, labor, and regulatory standards is strictly maintained to provide a safe environment for all stakeholders.

Aramark Healthcare offers a dynamic and supportive work environment where job duties may evolve to meet organizational needs, emphasizing growth, adaptability, and a commitment to service excellence. This position is ideally suited for individuals with experience in patient food service in hospital settings, along with supervisory or management experience. A bachelor’s degree in Hospitality, Healthcare Administration, Nutrition, or a related field is preferred, though equivalent experience is also considered. Joining Aramark Healthcare means contributing to a global leader in food and facilities management dedicated to enriching the lives of their employees and the communities they serve.

Job Requirements

At least 2 years of patient food service experience within a hospital or acute care setting preferred
Minimum of 2 years of supervisory or management experience required
Bachelor’s degree in Hospitality, Healthcare Administration, Nutrition, or a related field preferred, or equivalent experience

Job Qualifications

At least 2 years of patient food service experience within a hospital or acute care setting preferred
Minimum of 2 years of supervisory or management experience required
Bachelor’s degree in Hospitality, Healthcare Administration, Nutrition, or a related field preferred, or equivalent experience

Job Duties

Manage patient food service activities in compliance with established standards
Lead patient services staff to ensure meals are prepared and delivered accurately and on time
Conduct routine rounding on patients and hospital departments to ensure satisfaction and service quality
Oversee diet office operations and the service ambassador program
Ensure compliance with safety, sanitation, and regulatory standards
Supervise tray line operations and/or room service programs
Leverage Aramark’s coaching model to engage and develop team members
Reward and recognize employees to drive engagement and retention
Ensure individual and team performance meets operational objectives and client expectations
Plan and lead daily team briefings
Maintain safety and sanitation standards across all operations
Maintain effective client and customer relationships to support business success
Identify client needs and communicate operational progress
Deliver excellent customer service aligned with Aramark’s service model
Assist with preparation and maintenance of department financials
Support achievement of client and company financial targets
Utilize Aramark systems and processes to monitor performance metrics, inventory, and cost trends
Educate team members on key drivers that impact financial performance
Drive operational efficiency through cost control and effective resource management
Support food and labor initiatives aligned with Operational Excellence standards
Ensure team is trained and capable of executing responsibilities
Oversee production, quality, and operational controls
Maintain a safe and healthy environment for clients, customers, and employees
Ensure compliance with all policies, procedures, and regulatory requirements, including safety, health, and labor standards