Job Overview
Employment Type
Full-time
Compensation
Salary
Range $77,605.00 - $100,430.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision care
wellness programs
401(k) Plan with Matching Contributions
Paid Time Off
company holidays
Career growth opportunities
Tuition Reimbursement
Job Description
Sodexo is a global leader in quality of life services, dedicated to enhancing the daily experience of individuals in various environments including healthcare, education, corporate settings, and more. Known for its commitment to service excellence, innovation, and sustainable solutions, Sodexo partners with organizations worldwide to provide integrated facilities management, food services, catering, and support services that promote well-being and operational efficiency. The company places strong emphasis on diversity, inclusion, and employee development, creating workplaces where every individual is respected and valued.
Sodexo is currently seeking a Patient Services Manager II for University Hospital of Brooklyn-SUNY, a reputable 200-bed acute care teaching hospital situated in Brooklyn, New York. This facility is distinguished as Brooklyn's only academic medical center and includes various educational and research institutions such as the College of Medicine, College of Nursing, School of Health Professions, School of Graduate Studies, and extensive research facilities. This role offers a unique opportunity to join a dynamic healthcare environment that combines patient care with academic and research excellence.
The Patient Services Manager II position is an exciting opportunity for a hands-on, compassionate leader who thrives within fast-paced healthcare settings and values patient satisfaction, team development, and operational excellence. The manager will oversee approximately 40 Sodexo frontline employees within a unionized setting, supporting patient dining operations, food production oversight, and patient experience initiatives. This leadership role requires flexibility in schedules, including early mornings, evenings, weekends, and holidays—shifts may begin as early as 5:30 AM and extend to 7:00 PM, with weekend rotation approximately every third weekend.
The role involves direct supervision and mentorship of team members, ensuring exceptional patient meal service and coordination with clinical staff such as nurses and dietitians to uphold high standards of care and patient satisfaction. The manager will be responsible for analyzing patient satisfaction metrics, implementing improvement plans, promoting patient safety, and ensuring compliance with sanitation, food safety, and regulatory standards. Additionally, the manager collaborates with culinary leadership to address food quality concerns and continuously improve operational performance.
Sodexo offers a comprehensive compensation package that reflects a candidate's education and relevant experience, along with an extensive benefits portfolio that supports employee well-being and career growth. This role is well-suited for individuals passionate about healthcare food service management who demonstrate strong leadership, communication skills, and the ability to manage complex operations under union guidelines. Joining Sodexo means becoming part of a company that strives to create better everyday experiences for both clients and employees in a workplace culture centered on fairness, respect, and inclusion.
Sodexo is currently seeking a Patient Services Manager II for University Hospital of Brooklyn-SUNY, a reputable 200-bed acute care teaching hospital situated in Brooklyn, New York. This facility is distinguished as Brooklyn's only academic medical center and includes various educational and research institutions such as the College of Medicine, College of Nursing, School of Health Professions, School of Graduate Studies, and extensive research facilities. This role offers a unique opportunity to join a dynamic healthcare environment that combines patient care with academic and research excellence.
The Patient Services Manager II position is an exciting opportunity for a hands-on, compassionate leader who thrives within fast-paced healthcare settings and values patient satisfaction, team development, and operational excellence. The manager will oversee approximately 40 Sodexo frontline employees within a unionized setting, supporting patient dining operations, food production oversight, and patient experience initiatives. This leadership role requires flexibility in schedules, including early mornings, evenings, weekends, and holidays—shifts may begin as early as 5:30 AM and extend to 7:00 PM, with weekend rotation approximately every third weekend.
The role involves direct supervision and mentorship of team members, ensuring exceptional patient meal service and coordination with clinical staff such as nurses and dietitians to uphold high standards of care and patient satisfaction. The manager will be responsible for analyzing patient satisfaction metrics, implementing improvement plans, promoting patient safety, and ensuring compliance with sanitation, food safety, and regulatory standards. Additionally, the manager collaborates with culinary leadership to address food quality concerns and continuously improve operational performance.
Sodexo offers a comprehensive compensation package that reflects a candidate's education and relevant experience, along with an extensive benefits portfolio that supports employee well-being and career growth. This role is well-suited for individuals passionate about healthcare food service management who demonstrate strong leadership, communication skills, and the ability to manage complex operations under union guidelines. Joining Sodexo means becoming part of a company that strives to create better everyday experiences for both clients and employees in a workplace culture centered on fairness, respect, and inclusion.
Job Requirements
- Associate's Degree or equivalent experience
- Minimum 2 years management experience
- Minimum 2 years work experience in food or culinary services
- Experience managing within a unionized environment
- Ability to work flexible schedules including weekends and holidays
- Strong communication and leadership skills
- Ability to manage multiple priorities in a fast-paced acute care environment
Job Qualifications
- Associate's Degree or equivalent experience
- Minimum 2 years management experience
- Minimum 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
- Previous management experience within a healthcare food service environment preferred
- Experience managing within a unionized environment required
- Strong patient services and food production operational knowledge preferred
- Hands-on leadership style with ability to work collaboratively across departments
- Excellent customer service, communication, and relationship-building skills
- Ability to manage multiple priorities in a fast-paced acute care environment
- Strong focus on patient satisfaction, employee engagement, and operational accountability
- Food service operational knowledge and kitchen oversight experience highly preferred
- Flexibility to work varying shifts, weekends, and holidays based on business needs
Job Duties
- Oversee daily patient dining operations, patient meal service, and diet office functions
- Provide cross-functional leadership support within both patient services and food production operations as needed
- Lead, train, mentor, and develop approximately 40 union frontline employees while fostering accountability and teamwork
- Conduct daily patient meal rounding to ensure patient satisfaction and service excellence
- Analyze patient satisfaction data and implement action plans to improve performance and patient experience outcomes
- Act as a liaison between nursing, dietitians, culinary teams, and operational leadership
- Work collaboratively with the diet office to resolve patient menu, meal service, and dietary concerns
- Support patient safety and patient experience initiatives throughout the hospital
- Ensure compliance with Gold Check Standards, HACCP guidelines, sanitation protocols, and food safety standards
- Oversee employee training related to compliance, safety, sanitation, customer service, and HR-related functions
- Partner with culinary leadership to resolve food quality concerns and support continuous operational improvement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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