Patient Services Manager 2

Sodexo is a global leader in food service and facilities management, dedicated to enhancing the quality of life for the people it serves. Operating across various sectors including healthcare, education, corporate, and government, Sodexo partners with clients to deliver integrated solutions that create meaningful, everyday experiences. The company champions diversity, inclusion, and sustainability, ensuring that all employees are valued and respected. Sodexo is committed to making a positive social, economic, and environmental impact within the communities it serves. This dedication to excellence, combined with the company's robust global presence, makes Sodexo a trusted provider and a desirable employer within the service industry.

Sodexo is currently seeking a Patient Services Manager 2 for NYC Health + Hospitals/Jacobi Medical Center, located in Bronx, New York. Jacobi Medical Center is a 457-bed acute care teaching hospital recognized for serving a diverse patient population within one of New York City's largest public healthcare systems. This position offers an exciting leadership opportunity for a hands-on manager who excels in fast-paced healthcare environments and values patient satisfaction, team development, and operational excellence.

The Patient Services Manager 2 will oversee a team of approximately 40 union frontline employees, managing daily patient meal service operations and fostering strong relationships with patients, nursing staff, dietitians, and hospital leadership. The role involves managing a Cook-Chill food service system combined with an "Especially for You" bedside dining component, ensuring that meal delivery meets patient expectations and complies with health and safety regulations. Candidates must demonstrate schedule flexibility to accommodate operational needs, including working AM and PM shifts without overnight hours.

Key responsibilities include overseeing daily patient dining operations, leading and developing the service team, conducting patient rounding and service recovery to enhance satisfaction, and monitoring compliance with food safety and sanitation standards. The manager will also analyze patient satisfaction data, implement improvements, collaborate with clinical and culinary teams, and support patient safety initiatives throughout the hospital.

The position emphasizes a strong commitment to customer service and patient experience, requiring excellent communication and relationship-building skills. Candidates should have experience leading frontline teams in healthcare or food service environments, preferably with union leadership experience. Sodexo values employees who are passionate about fostering employee engagement and delivering service excellence.

Compensation is competitive and based on factors such as education, experience, skills, and training. Sodexo offers a comprehensive benefits package, including medical, dental, vision care, wellness programs, a 401(k) plan with matching contributions, paid time off, and opportunities for career growth and tuition reimbursement. New employees receive additional detailed information about benefits upon hire.

Sodexo nurtures an inclusive and respectful workplace culture that encourages employees to be their authentic selves and share their ideas. The company is an equal opportunity employer, committed to providing equitable opportunities regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military or veteran status, or any other legally protected status.