Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
flexible schedule
Job Description
Aramark Healthcare is a division of Aramark, a global leader in food services, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries. The company is deeply rooted in service and united by a purpose to impact positively the lives of its employees, partners, communities, and the planet. With a mission centered on equal employment opportunity and inclusivity, Aramark promotes a supportive, diverse workplace environment that values each employee's unique contribution and encourages professional growth and development. Aramark Healthcare specifically provides tailored food and nutrition services to healthcare facilities, ensuring that patients receive high-quality dining experiences that meet their health requirements and personal preferences.
The Patient Services Manager position is based at Penn Medicine - The Clifton Center for Medical Breakthroughs, a 504-bed state-of-the-art medical facility located in Philadelphia, Pennsylvania. This role is integral to the Food & Nutrition Department, focusing on managing and enhancing the patient services operation. The key responsibility is to develop and implement innovative dining solutions tailored to meet the diverse needs and tastes of patients and customers within the healthcare setting. The position requires a keen understanding of government-mandated nutritional standards and technical expertise to translate these into practical, healthy menu plans that align with patient health goals.
As the Patient Services Manager, you will oversee patient feeding operations, ensure compliance with quality assurance standards, and actively drive improvements in patient satisfaction scores. Managing a team of patient service staff, you will ensure the seamless preparation and timely delivery of meals, conducting rounds to monitor service quality and patient experience. You will also oversee vital programs such as the diet office and the service ambassador program, as well as supervise tray line operations and room service programs. Your role will be pivotal in maintaining safety and sanitation compliance, fostering a safe and healthy dining environment for patients.
This position demands someone with excellent interpersonal, organizational, and customer service skills who thrives in a dynamic healthcare environment. Experience with healthcare patient services management and familiarity with managing unionized workforces is a plus. The role requires flexibility in scheduling, including opening, closing, mid shifts, alternate weekends, and holidays. Proficiency in Microsoft Office programs is essential to effectively manage operations and reporting.
Working at Aramark means continual learning and development, embracing new skills, and contributing to a positive work atmosphere. Aramark values adaptability and recognizes that job duties may evolve to meet organizational goals and customer needs. This opportunity offers a rewarding career path for individuals passionate about healthcare food service management, providing them with the support needed to reach their full potential in a respected global company.
The Patient Services Manager position is based at Penn Medicine - The Clifton Center for Medical Breakthroughs, a 504-bed state-of-the-art medical facility located in Philadelphia, Pennsylvania. This role is integral to the Food & Nutrition Department, focusing on managing and enhancing the patient services operation. The key responsibility is to develop and implement innovative dining solutions tailored to meet the diverse needs and tastes of patients and customers within the healthcare setting. The position requires a keen understanding of government-mandated nutritional standards and technical expertise to translate these into practical, healthy menu plans that align with patient health goals.
As the Patient Services Manager, you will oversee patient feeding operations, ensure compliance with quality assurance standards, and actively drive improvements in patient satisfaction scores. Managing a team of patient service staff, you will ensure the seamless preparation and timely delivery of meals, conducting rounds to monitor service quality and patient experience. You will also oversee vital programs such as the diet office and the service ambassador program, as well as supervise tray line operations and room service programs. Your role will be pivotal in maintaining safety and sanitation compliance, fostering a safe and healthy dining environment for patients.
This position demands someone with excellent interpersonal, organizational, and customer service skills who thrives in a dynamic healthcare environment. Experience with healthcare patient services management and familiarity with managing unionized workforces is a plus. The role requires flexibility in scheduling, including opening, closing, mid shifts, alternate weekends, and holidays. Proficiency in Microsoft Office programs is essential to effectively manage operations and reporting.
Working at Aramark means continual learning and development, embracing new skills, and contributing to a positive work atmosphere. Aramark values adaptability and recognizes that job duties may evolve to meet organizational goals and customer needs. This opportunity offers a rewarding career path for individuals passionate about healthcare food service management, providing them with the support needed to reach their full potential in a respected global company.
Job Requirements
- Minimum of 1-2 years food service management experience
- Bachelor’s degree or equivalent
- Healthcare patient services experience preferred
- Proficiency in Microsoft Office
- Strong interpersonal and organizational skills
- Nutrition background preferred
- Ability to work flexible schedules including weekends and holidays
- Experience with union workforce management is an advantage
Job Qualifications
- At least 1-2 years of experience in a food service management role
- Bachelor’s degree or equivalent experience
- Healthcare patient services management experience preferred
- Proficiency with Microsoft Office programs
- Excellent interpersonal, customer service and organizational skills
- Nutrition education and/or background preferred
- Ability to work varied schedules including opening, closing, mid shifts, weekends and holidays
- Experience managing a union workforce is a plus
Job Duties
- Manages patient food service activities, complying with established standards
- Leads patient service staff to ensure meals are properly prepared and delivered to patients
- Conducts rounds on patients/departments
- Oversees the diet office and the service ambassador program
- Records safety and sanitation compliance
- Supervises tray line operation and/or the room service program
- Drives patient satisfaction scores
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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