Patient Services Manager 2

Sodexo is a global leader in quality of life services, committed to improving the daily experiences of individuals through innovative food services, facilities management, and other integrated solutions. Operating worldwide, Sodexo partners with a diverse array of clients spanning healthcare, education, corporate, and remote site sectors to deliver outstanding service and build lasting relationships. The company’s dedication to social responsibility is evident in its commitment to fostering inclusive workplaces and contributing to economic, social, and environmental progress within the communities it serves.

At Lehigh Valley Hospital – Cedar Crest in Allentown, Pennsylvania, Sodexo is currently seeking a Patient Services Manager 2 to lead its patient meal services department. This position offers an exceptional opportunity to make a difference in a fast-paced acute care setting, where delivering an excellent patient dining experience is paramount. As a highly visible leader, the Patient Services Manager 2 will oversee all aspects of patient meal service programming, including managing a team of approximately 50 frontline employees. The role demands a blend of leadership, strategic planning, operational management, and a passion for improving patient satisfaction.

The Patient Services Manager 2 will be responsible for administering patient meal management operations with a fine balance of quality, efficiency, and compliance. The ideal candidate will foster a positive environment encouraging employee engagement and high performance. This position involves close interaction with patients, their families, and the clinical team, ensuring every meal contributes to improved patient satisfaction and well-being.

This leadership role requires attention to maintaining high standards of food safety, sanitation, and regulatory compliance, particularly adhering to HACCP and Sodexo’s stringent quality standards. The manager will also be involved in financial management, striving to meet or exceed company and client financial goals. Strong organizational skills are essential as the role involves coordinating tasks among supervisors and frontline staff, managing multiple priorities flexibly and professionally.

The work schedule for this position is generally 8:00 AM to 6:00 PM, with responsibilities that include training on opening and closing procedures. The manager will also participate in rotating weekend coverage, providing critical leadership presence during these periods. Sodexo offers competitive compensation based on education and relevant experience, as well as a comprehensive benefits package designed to support the overall well-being and career growth of employees.

Joining Sodexo means becoming part of a company that values diversity, inclusion, and equal opportunity. Sodexo fosters a respectful workplace culture where all employees are empowered to bring their whole selves to work. The company actively embraces diverse perspectives, ensuring that every team member’s voice is heard because a happier, more engaged workforce leads to better outcomes for patients and the broader community.

This Patient Services Manager 2 role is ideal for individuals who have a proven track record of leadership in employee engagement and supervisory experience in food service environments. It suits candidates passionate about delivering culinary services with a strong focus on safety, sanitation, and customer satisfaction. Through dedicated leadership and strategic vision, the Patient Services Manager 2 will play a pivotal role in elevating the patient dining experience at Lehigh Valley Hospital – Cedar Crest.