Patient Services Manager 2

Sodexo is a leading global provider of integrated food services and facilities management, committed to enhancing quality of life and contributing to the communities they serve. With a diverse portfolio that spans various industries including healthcare, education, corporate, and government sectors, Sodexo prides itself on delivering exceptional service experiences through its dedicated team members. At its core, Sodexo emphasizes values such as diversity, inclusion, respect, and fairness, fostering environments where employees can thrive and make meaningful impacts. The company's commitment to sustainability and social responsibility further underscores its dedication to creating better workplaces and communities worldwide.

In this context, Sodexo is seeking a Patient Services Manager II for the University Hospital of Brooklyn - SUNY, a 200-bed acute care teaching hospital located in Brooklyn, New York. As Brooklyn's only academic medical center, SUNY Downstate encompasses the College of Medicine, College of Nursing, School of Health Professions, School of Graduate Studies, and extensive research facilities. This prestigious institution provides a dynamic healthcare environment where patient care and clinical education intersect, making it an inspiring place to work and grow professionally.

The Patient Services Manager II role is an exciting opportunity for a hands-on leader who thrives in a fast-paced healthcare environment and is passionate about patient satisfaction, team development, and operational excellence. This position involves overseeing roughly 40 Sodexo frontline employees within a unionized environment, playing a crucial leadership role in patient dining operations, food production oversight, and patient experience initiatives. The manager will be responsible for ensuring that patient meal services run smoothly and efficiently while maintaining high standards of quality, safety, and service.

The role requires significant flexibility in scheduling, including early mornings, evenings, weekends, and holidays based on operational needs. Typical shifts may begin as early as 5:30 AM and extend until 7:00 PM, with weekend rotations approximately every third weekend. This schedule underscores the commitment needed to support continuous patient care and satisfaction throughout the hospital.

Key responsibilities include managing daily patient dining operations, conducting patient meal roundings to monitor satisfaction, and collaborating closely with clinical and culinary teams to address dietary concerns and elevate the patient experience. The Patient Services Manager II will also lead training and development efforts, foster teamwork and accountability among staff, and uphold rigorous compliance with food safety standards including Gold Check Standards and HACCP guidelines.

This leadership position is ideal for professionals with a robust background in healthcare food service management, particularly those experienced in unionized settings. The role demands excellent communication and relationship-building skills, a collaborative approach to problem-solving, and the ability to balance multiple priorities in a demanding healthcare environment. A strong focus on patient satisfaction, employee engagement, and operational accountability is vital for success.

Sodexo offers fair and equitable compensation tailored to candidates' education and experience, alongside a comprehensive benefits package. Employees receive support for career growth including tuition reimbursement and enjoy a workplace culture that values their contributions, promotes inclusion, and supports their well-being. This position not only offers a chance to lead a vital aspect of patient care but also to be part of a respected organization with meaningful purpose and impact.