Patient Services Manager 2

Sodexo is a global leader in providing integrated food services and facilities management solutions. With a commitment to improving the quality of life for those we serve, Sodexo partners with various industries including healthcare to deliver exceptional service experiences. Our work at MedStar Franklin Square Medical Center in Baltimore, Maryland, encapsulates our dedication to enhancing patient care within one of Maryland's largest hospitals. MedStar Franklin Square Medical Center, a part of the MedStar Health system, operates in the Rosedale area of eastern Baltimore County and is renowned for its comprehensive healthcare services and extensive staff of over 3,500 employees. This makes it a significant employer and health resource in the region.

Joining Sodexo as a Patient Service Manager 2 at MedStar Franklin Square Medical Center offers an exciting opportunity to blend leadership, patient care, and operational excellence. This role is vital in ensuring that patient experiences are optimal by maintaining close collaboration with clinical nutrition, environmental services, and transport services teams. The Patient Service Manager 2 will implement quality improvement initiatives, serve as a liaison among dietitians, nurse managers, ancillary staff, and other Sodexo managers to enhance patient experiences comprehensively.

This position requires a passionate individual committed to helping people and pays great attention to detail with an emphasis on leadership within a hospital setting. Responsibilities include rounding with patients, families, and nursing personnel to understand their needs and concerns, collecting and analyzing patient satisfaction data, and communicating findings with interdisciplinary teams to drive continuous improvements. Networking with other hospitals to adopt best practices also plays a crucial role in the position. Sodexo values fairness and equity in compensation, tailoring salary offers based on each candidate’s unique education, experience, skills, and training. Additionally, Sodexo provides a comprehensive benefits package that includes medical, dental, vision care, wellness programs, a 401(k) plan with company matching, paid time off, company holidays, career growth opportunities, and tuition reimbursement. This role is suitable for individuals eager to impact patient satisfaction positively while growing within a respected global company that values diversity, inclusion, and equal opportunity.