Patient Services Manager 2

Sodexo is a global leader in integrated facilities management and food services, dedicated to improving the quality of life for customers and employees alike. Serving clients worldwide, Sodexo provides a broad array of services including food service, catering, and facilities management solutions. Their mission is to create a better everyday for everyone by fostering economic, social, and environmental progress in the communities they serve. Sodexo values diversity and inclusion, offering equal employment opportunities to all individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, or protected veteran status. The company emphasizes a workplace environment where employees are treated with respect and encouraged to bring their authentic selves to work, ensuring their ideas and opinions are valued as part of a stronger team.

Sodexo is currently seeking a Patient Services Manager 2 to join their team at Atrium Wake Forest Baptist Medical Center located in Winston Salem, North Carolina. Atrium Health Wake Forest Baptist is a distinguished academic medical center and health system with over 900 beds, operating more than 198 buildings across 428 acres. As the largest employer in Forsyth County, Atrium Health Wake Forest Baptist boasts a workforce of more than 19,220 employees. The Patient Services Manager 2 will play a critical role in enhancing the overall patient experience by overseeing the Patient Services Program at this prominent medical center. The position involves managing Sodexo’s Patient Dining Program, including the daily meal rounding and service recovery efforts, ensuring that patient and customer satisfaction levels continuously exceed expectations.

This role requires collaboration with clinical teams, food service staff, and other interdisciplinary units to foster a seamless and exceptional patient experience. Responsibilities include performing tray assessments focused on food quality, presentation, and tray accuracy, as well as maintaining and exceeding Sodexo’s standards for quality audits and regulatory inspections. The Patient Services Manager 2 will also be tasked with direct supervision and development of hourly associates, emphasizing the importance of leadership in employee growth and adherence to company policies.

Candidates for this role should demonstrate a strong passion for patient care and display Sodexo’s core CARES behaviors: Compassion, Accountability, Respect, Enthusiasm, and Service. An in-depth knowledge of nutrition and specialized diets will be essential, alongside experience managing diet offices and healthcare-related management experience. Sodexo offers a competitive salary determined by education, experience, skills, and training, accompanied by a comprehensive benefits package that supports employee wellness and career growth.

Joining Sodexo in this capacity means becoming part of a team dedicated to caring for patients at the heart of everything they do. The Patient Services Manager 2 role not only offers an opportunity to impact patient satisfaction positively but also to contribute to the operational excellence of a leading healthcare institution. Sodexo ensures fair and equitable compensation, opportunities for career advancement, and a supportive environment where the safety, well-being, and professional development of employees are prioritized. With emphasis on collaboration, leadership, and continuous improvement, this position is ideal for professionals committed to healthcare service excellence and dedicated to making a meaningful difference in the patient experience.