Patient Services Manager 2

Sodexo is a global leader in providing integrated food services and facilities management solutions, dedicated to enhancing the quality of life in the communities it serves. With a strong commitment to improving day-to-day experiences, Sodexo operates across various sectors including healthcare, education, corporate, and government, delivering a wide range of services tailored to meet the specific needs of its clients. At its core, Sodexo embodies values such as compassion, accountability, respect, enthusiasm, and service, which collectively shape the company culture and guide its interactions with customers, clients, and employees. These guiding principles not only drive operational excellence but also promote a supportive, inclusive, and diverse work environment where every employee is valued and encouraged to contribute their unique perspectives.

Sodexo is currently seeking a Patient Services Manager to join the team at McClaren Macomb located in Mount Clemens, MI. This healthcare-focused role is pivotal in managing the patient dining program within the hospital and ensuring that patients receive exceptional dining experiences that directly contribute to their comfort and satisfaction during their stay. The Patient Services Manager is responsible for overseeing the entire patient dining program, which includes managing daily meal rounds, conducting food quality and tray presentation assessments, and ensuring tray accuracy. The role also involves collaborating closely with clinical and interdisciplinary teams to enhance the overall patient experience, addressing patient concerns promptly, and using patient feedback to implement continuous service improvements.

In addition to direct program management, the Patient Services Manager leads and develops frontline staff, ensuring that service standards meet or exceed Sodexo’s rigorous quality benchmarks and that the team consistently delivers compassionate and patient-centered service. A critical aspect of the role is to exceed established service levels, achieve successful compliance with regulatory inspections and audits, and drive initiatives that enhance patient satisfaction scores. The ideal candidate embodies a passion for patient care, strong leadership skills, and a detailed-oriented approach to managing food service operations in a healthcare setting. This position offers fair and equitable compensation based on education, skills, training, and relevant experience, along with a comprehensive benefits package designed to support employee well-being and professional growth.