Patient Services Manager 2

Sodexo is a global leader in integrated facilities management and food services, dedicated to improving the quality of life for individuals and communities. Operating in numerous countries worldwide, Sodexo partners with diverse organizations including healthcare institutions, educational establishments, and corporate entities to provide exceptional services ranging from food service and catering to facilities management and support services. The company's emphasis on service excellence, sustainability, and social responsibility drives its operations, creating positive experiences for clients and employees alike.

Located in San Diego, California, Sharp Memorial Hospital is known for delivering exceptional patient care within a compassionate environment. To further enhance patient satisfaction, Sodexo is seeking a Patient Services Manager 2 to lead the Patient Dining Program at this esteemed hospital. This is a critical leadership role aimed at elevating the healthcare dining experience through superior service and collaboration. The Patient Services Manager 2 will be responsible for overseeing the delivery of meals to patients, ensuring compliance with quality and safety standards, and fostering strong teamwork across multiple departments.

The role involves evaluating and continuously improving service levels to exceed patient and customer satisfaction goals. By managing daily meal rounding and leading effective service recovery, the successful candidate will have a direct impact on patient experience and overall hospital satisfaction scores. Collaboration is key for this position, requiring close interaction with clinical staff, food services teams, and interdisciplinary groups to create seamless coordination and enhance patient outcomes.

Additional responsibilities include conducting tray assessments to verify food quality, presentation, and accuracy, ensuring every meal meets Sodexo standards. Leading through regulatory and compliance inspections while maintaining high standards of service is also paramount. This position requires a professional with excellent leadership and communication skills, a passion for patient-centered care, and the ability to foster a positive working environment in a fast-paced healthcare setting.

As part of Sodexo, compensation is competitive and determined fairly based on experience, education, and skills. The company also offers a comprehensive benefits package including medical, dental, vision care, wellness programs, a 401(k) plan with matching contributions, paid time off, company holidays, career growth opportunities, and tuition reimbursement. Sodexo values diversity and inclusion and is committed to providing equal employment opportunities for all individuals.

Joining Sodexo as a Patient Services Manager 2 at Sharp Memorial Hospital means becoming part of a globally respected organization that is dedicated to making a meaningful difference in healthcare environments. The role offers opportunities for professional growth and the chance to positively impact patient experiences every day while working within a collaborative and supportive team culture.