Patient Services Manager 2

Sodexo is a global leader in quality of life services, delivering a broad range of integrated services including food service, facilities management, catering, and other tailored solutions to clients worldwide. Founded on the principle of improving the quality of life for the communities it serves, Sodexo partners with organizations like the University of Texas Medical Branch (UTMB) to provide exceptional service experiences. By combining their expertise and innovative practices, Sodexo aims to create a positive and lasting impact on their clients, customers, and employees. They value diversity and inclusion, ensuring every employee feels respected and empowered to contribute their unique perspectives.

Located in Galveston, TX, Sodexo is seeking a Patient Services Manager 2 to join their team at UTMB. This role focuses on managing the patient dining program with a strong emphasis on enhancing patient satisfaction through excellent food quality and outstanding service delivery. As a Patient Services Manager, you will play a crucial role in overseeing daily patient meal rounds to ensure that all meals meet the defined standards for quality and presentation. Your responsibilities will include evaluating and continuously improving service levels within the patient services program to exceed both patient and customer expectations consistently.

You will be responsible for managing Sodexo's patient dining operations at UTMB, performing tray assessments for accuracy and food presentation, and ensuring that each patient receives a superior dining experience. The role requires a proactive approach to service recovery and the ability to achieve and maintain high marks on Gold Checks as well as successful outcomes in regulatory audits and inspections. This position demands professionalism, excellent communication skills, and a passion for customer service, all to foster a positive environment for patients.

The position offers a competitive salary that takes into account the candidate's education, relevant experience, skills, and training. Sodexo provides a comprehensive benefits package, which includes medical, dental, vision care, wellness programs, 401(k) plan with matching contributions, paid time off, company holidays, career growth opportunities, and tuition reimbursement. These benefits aim to support the overall well-being and professional development of their employees.

Sodexo prides itself on promoting an inclusive workplace where diversity is welcomed and all employees are treated fairly with respect. The company is committed to providing equal employment opportunities without discrimination on any legally protected basis. Joining Sodexo means becoming part of a team dedicated to creating a better everyday life for everyone, fostering a workplace culture where ideas are valued, and employees can thrive and grow professionally within an encouraging environment. This role represents an excellent opportunity for candidates with leadership skills, experience in food or culinary services, and a commitment to superior service excellence to advance their careers in a supportive and innovative setting.