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Patient Services Manager 2

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $70,975.00 - $91,850.00
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Work Schedule

Standard Hours
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Benefits

Paid holidays
Dental Insurance
Health Insurance
401(k) matching
Tuition Reimbursement
Paid Time Off
Opportunities for advancement
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Job Description

Sodexo is a global leader in quality of life services, delivering a broad range of integrated services including food service, facilities management, catering, and other tailored solutions to clients worldwide. Founded on the principle of improving the quality of life for the communities it serves, Sodexo partners with organizations like the University of Texas Medical Branch (UTMB) to provide exceptional service experiences. By combining their expertise and innovative practices, Sodexo aims to create a positive and lasting impact on their clients, customers, and employees. They value diversity and inclusion, ensuring every employee feels respected and empowered to contribute their unique... Show More

Job Requirements

  • associate's degree or equivalent experience
  • minimum two years management experience
  • minimum two years work experience in food or culinary services
  • strong leadership skills
  • ability to manage multiple priorities
  • professional communication skills
  • proficiency in computer applications
  • experience with report management
  • knowledge of Sodexo Food Management Systems and Market Connections
  • passion for high level customer service

Job Qualifications

  • associate's degree or equivalent experience
  • minimum two years management experience
  • minimum two years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
  • strong leadership skills with previous supervisory experience
  • proficient in computer skills and report management
  • working knowledge of Sodexo Food Management Systems (FMS) and Market Connections (MSC)
  • excellent communication and customer service skills

Job Duties

  • evaluate and develop service levels for the overall patient services program targeted to exceed patient and customer satisfaction
  • oversee Sodexo’s patient dining program and daily meal rounding inclusive of service recovery
  • perform tray assessments to ensure food quality and presentation and tray accuracy
  • exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits
  • manage and supervise patient dining staff to ensure efficient operation
  • communicate professionally with patients and hospital staff to resolve issues and improve service
  • analyze feedback to implement continuous improvements in the patient dining experience

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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