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Patient Services Manager 2

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $64,600.00 - $83,600.00
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision care
wellness programs
401(k) Plan with Matching Contributions
Paid Time Off
company holidays
Career growth opportunities
Tuition Reimbursement

Job Description

Sodexo is a global leader in quality of life services, delivering a wide range of integrated solutions designed to improve the well-being of individuals and the efficiency of organizations. Known for its commitment to excellence and innovation, Sodexo operates across multiple sectors including food services, facilities management, and employee experience services. The company emphasizes sustainability, social responsibility, and community involvement, striving to create a better everyday experience for customers and employees alike. Sodexo’s presence at healthcare facilities enhances patient care by providing nutritious and appealing food services, ensuring comfort and satisfaction during hospital stays.

At McLaren Greater Lansing in... Show More

Job Requirements

  • Associate's Degree or equivalent experience
  • minimum 2 years management experience
  • minimum 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts
  • excellent leadership and communication skills
  • knowledge of nutrition and specialized diets
  • strong management skills, preferably in healthcare
  • ability to implement company policies and maintain high standards
  • passion for patient care and customer service

Job Qualifications

  • Associate's Degree or equivalent experience
  • minimum 2 years management experience
  • minimum 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts
  • excellent leadership and communication skills
  • knowledge of nutrition and specialized diets
  • strong management skills, preferably in healthcare
  • ability to implement company policies and maintain high standards
  • passion for patient care and customer service
  • experience with oversight of diet offices

Job Duties

  • Evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction
  • oversee Sodexo's Patient Dining Program and daily meal rounding inclusive of service recovery
  • collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience
  • perform tray assessments to ensure food quality and presentation and tray accuracy
  • exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits
  • perform management functions that include direct supervision of hourly associates including employee development

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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