Patient Services Manager 2

Sodexo is a global leader in quality of life services, delivering a wide range of integrated solutions designed to improve the well-being of individuals and the efficiency of organizations. Known for its commitment to excellence and innovation, Sodexo operates across multiple sectors including food services, facilities management, and employee experience services. The company emphasizes sustainability, social responsibility, and community involvement, striving to create a better everyday experience for customers and employees alike. Sodexo’s presence at healthcare facilities enhances patient care by providing nutritious and appealing food services, ensuring comfort and satisfaction during hospital stays.

At McLaren Greater Lansing in Lansing, MI, Sodexo is recruiting a dedicated Patient Services Manager 2 to lead and manage the patient dining program. This role is crucial in ensuring patients receive exceptional service from meal delivery to the overall dining experience, significantly impacting patient satisfaction and comfort. The Patient Services Manager is responsible for collaborating with clinical and interdisciplinary teams to optimize food service delivery while maintaining high standards of nutritional excellence and service recovery. The manager will oversee daily operations, including meal rounding and tray assessments, ensuring food quality, presentation, and tray accuracy meet rigorous standards.

The role involves direct supervision of hourly associates, fostering employee development, and promoting Sodexo’s core values centered on CARES — Compassion, Accountability, Respect, Enthusiasm, and Service. The manager must be proactive in utilizing patient feedback to improve service quality continuously and ensuring compliance with regulatory inspections and audits. The position demands strong leadership and communication skills to implement company policies effectively and maintain the highest standard of patient dining services.

Sodexo offers a fair and equitable compensation package reflecting candidates’ education, experience, and skills. This Patient Services Manager position is not only about managing food services but also about enhancing the overall patient experience by driving satisfaction and comfort. The role allows for significant career growth within a supportive environment that values diversity, inclusion, and employee development. Sodexo’s comprehensive benefits package includes medical, dental, vision care, wellness programs, retirement plans, paid time off, and tuition reimbursement, all contributing to a positive workplace environment conducive to professional and personal growth. Joining Sodexo means being part of a team dedicated to making a difference in the healthcare sector by improving the quality of life for patients, staff, and communities served.