Patient Services Manager 1

Sodexo is a global leader in integrated food services and facilities management, dedicated to improving quality of life and contributing to the economic, social, and environmental progress of the communities it serves. Operating worldwide, Sodexo provides a broad range of services including food service, catering, and facilities management solutions designed to enhance customer experiences and operational efficiencies. With a culture that values diversity, inclusion, and respect, Sodexo fosters an environment where employees are empowered to bring their authentic selves to work and contribute ideas that make a difference.

Within this respected organization, the Food Operations Manager 2 role at Lowell General Hospital, a well-regarded community-based healthcare system in Lowell, Massachusetts, stands as a critical position in ensuring high-quality food service operations tailored to healthcare settings. This role focuses on overseeing all aspects of food production and service, spanning patient dining, retail and cafeteria service, and catering functions. Tasked with upholding Sodexo's rigorous standards alongside healthcare regulations such as those from the Joint Commission and CMS, the Food Operations Manager 2 will operate at the nexus of quality control, patient satisfaction, and operational efficiency.

The Food Operations Manager 2 will lead daily operational management, including the direct supervision and development of frontline employees, ensuring that food safety, proper presentation, and portion control meet or exceed both Sodexo and hospital expectations. This leadership extends to financial stewardship—managing labor costs, controlling food waste, and optimizing food procurement to sustain the department's budget and achieve financial performance targets. The position requires close collaboration with hospital clinical teams and leadership to develop and enhance patient dining programs that cater to the unique needs of the healthcare environment, thereby improving patient satisfaction and overall experience.

This role demands a leader with a strong customer-focused mindset, excellent communication skills, and the ability to thrive in a fast-paced, high-volume environment. Candidates must have experience in healthcare food service, hospital food operations, or similar large-volume food production and service arenas. Leadership aptitude to motivate and develop teams, alongside expertise in food safety standards such as HACCP, is essential for success in this role. Sodexo offers a comprehensive compensation package that reflects candidates' education, experience, and skills, along with an attractive benefits package supporting employees' health, career growth, and financial wellness.