Patient Services Manager 1

Sodexo is a global leader in providing integrated food services, facilities management, and other tailored solutions to a wide range of clients across diverse industries. Recognized for its commitment to enhancing quality of life and fostering community development, Sodexo operates with a strong focus on sustainability and social responsibility. The company prides itself on creating a better everyday experience for its customers and employees by delivering excellence through teamwork, innovation, and respect. Sodexo values diversity and inclusion, ensuring an equitable and respectful work environment where every employee’s voice is heard and appreciated. With operations spanning worldwide, Sodexo is dedicated to building stronger communities and improving the lives of those it serves through comprehensive service offerings.

The Patient Services Manager 1 role at Hillcrest Hospital South in Tulsa, OK, is a vital position within Sodexo’s healthcare service operations. This role involves overseeing the patient dining services, ensuring accurate and timely meal delivery, and maintaining exceptional customer service aligned with clinical nutrition standards. The Patient Services Manager 1 will be responsible for evaluating and developing service levels that not only meet but exceed patient and customer satisfaction expectations. Collaboration with clinical, food service, and interdisciplinary teams will be essential to enhance the overall patient experience.

Key responsibilities include managing the day-to-day operations of Sodexo’s Patient Dining Program, conducting daily meal rounds with a focus on service recovery, and performing tray assessments to ensure food quality, presentation, and tray accuracy. The role also requires ensuring compliance with Sodexo’s high standards for Gold Checks and facilitating successful regulatory inspections and audits. In addition, the manager will perform supervisory duties, including the direct oversight of hourly associates and their professional development.

This position demands strong leadership and communication skills, a genuine passion for patient and customer care encapsulated in Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm, and Service), and thorough knowledge of nutrition and specialized diets. Experience in healthcare management or diet office oversight is highly preferred. Sodexo offers a competitive and equitable salary based on candidates’ education, skills, and experience, along with a comprehensive benefits package that supports employees’ health, financial stability, and career growth. Working as a Patient Services Manager 1 with Sodexo at Hillcrest Hospital South provides an opportunity to make a meaningful impact in a supportive and dynamic team environment where professional respect and continuous growth are encouraged.