Patient Services Manager 1

Santa Clarita, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $67,405.00 - $87,230.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision care

wellness programs

401(k) Plan with Matching Contributions

Paid Time Off

company holidays

Career growth opportunities

Tuition Reimbursement

Job Description

Sodexo is a global leader in integrated facilities management and food services. With a commitment to improving the quality of life for the communities it serves, Sodexo partners with a wide range of clients across healthcare, education, corporate, and government sectors. The company is renowned for its dedication to creating memorable experiences for both customers and employees. Sodexo’s approach emphasizes sustainability, diversity, and inclusion, fostering an environment where every employee feels respected, valued, and empowered to bring their authentic selves to work. They provide a comprehensive suite of services including food service, catering, facilities management, and other integrated solutions worldwide, making them a trusted partner in enhancing everyday life.

At Henry Mayo Newhall Hospital in Valencia, CA, Sodexo is seeking a Patient Services Manager 1 to lead and oversee the patient meal service operations within the hospital. This full-time position is pivotal in ensuring that patient dining services across various patient care units run smoothly and efficiently, providing a high-quality dining experience that promotes patient satisfaction and supports overall patient care. This role requires a hands-on leader who can coordinate staff, manage resources, and implement quality control measures to maintain safety and service excellence. The Patient Services Manager 1 will act as a liaison between food service teams and clinical staff to ensure that patient needs are met promptly and with the highest level of care. As part of their responsibilities, the manager will direct daily operations, delegate tasks, schedule staff, and handle inventory and resource needs. They will also conduct operational audits, prepare performance reports, and spearhead continuous improvement initiatives to elevate service delivery. Sodexo offers a competitive salary that is commensurate with the candidate’s education, skills, and experience, alongside a robust benefits package. This role offers an excellent opportunity for career growth within a reputable and socially responsible company dedicated to making a meaningful impact on the lives of patients and employees alike.

Job Requirements

Minimum education requirement - associate's degree or equivalent experience
Experience leading or supervising food service operations, preferably in a healthcare or patient services environment
Strong leadership and organizational skills with the ability to manage multiple priorities in a fast-paced setting
Knowledge of food safety, sanitation, and regulatory standards within healthcare dining services
Excellent communication and customer service skills with a focus on patient satisfaction and team engagement
Attention to detail and analytical skills to perform audits, interpret data, and support quality improvement initiatives

Job Qualifications

Experience leading or supervising food service operations, preferably in a healthcare or patient services environment
Strong leadership and organizational skills with the ability to manage multiple priorities in a fast-paced setting
Knowledge of food safety, sanitation, and regulatory standards within healthcare dining services
Excellent communication and customer service skills with a focus on patient satisfaction and team engagement
Attention to detail and analytical skills to perform audits, interpret data, and support quality improvement initiatives
Associate's degree or equivalent experience

Job Duties

Direct daily operations of patient meal services across patient care units, ensuring staff have the equipment, inventory, and resources needed to meet service standards, goals, and deadlines
Supervise day-to-day work activities by delegating responsibilities, assigning and scheduling staff, prioritizing tasks, and monitoring operating standards
Establish and communicate operating standards while implementing quality improvements to enhance service delivery and patient satisfaction
Collaborate with nursing and clinical teams to ensure a patient-centered dining experience and timely issue resolution
Conduct operational audits and prepare reports to track performance, compliance, and continuous improvement opportunities