Patient Services Manager 1

Sodexo is a global leader in quality of life services, dedicated to enhancing the well-being of individuals and communities through innovative food services and facility management solutions. As a leading provider of food and facilities management services worldwide, Sodexo operates across various industries including healthcare, education, corporate, and government sectors. The company’s mission is to help its clients create better everyday experiences for their customers and employees by delivering personalized, high-quality services that improve overall satisfaction and operational efficiency.

Sodexo is currently seeking a Patient Services Manager to oversee the patient dining program at McClaren Macomb in Mount Clemens, MI. This role is pivotal in driving patient satisfaction by ensuring exceptional service standards, facilitating effective communication, and promptly resolving patient concerns related to dining services. The Patient Services Manager will serve as a link between clinical teams, food service staff, and interdisciplinary departments to deliver a seamless, compassionate dining experience tailored to patient needs.

The Patient Services Manager is responsible for developing and evaluating service levels within the Patient Services Program to consistently exceed patient and customer expectations. This includes the oversight of Sodexo’s Patient Dining Program, managing daily meal rounds, and conducting service recovery efforts to address any issues. A key aspect of this role involves performing tray assessments to ensure food quality, presentation, and accuracy meet the highest standards.

Additionally, the Patient Services Manager plays a critical role in maintaining compliance with Sodexo standards through Gold Checks and preparation for regulatory inspections and audits. Their leadership extends to managing hourly associates in patient services, including employee development and motivation to uphold Sodexo’s CARES values: Compassion, Accountability, Respect, Enthusiasm, and Service.

This position requires a compassionate and detail-oriented professional committed to delivering high-quality service in a healthcare environment. With a focus on patient-centered care, the Patient Services Manager contributes significantly to the overall patient experience by partnering closely with clinical teams and leveraging patient feedback to continuously improve service delivery.

Compensation for this role is competitive and based on the candidate's education, skills, relevant experience, and training. Sodexo also offers a comprehensive benefits package designed to support employee health, well-being, and career advancement, demonstrating its commitment to a positive and inclusive workplace culture. Joining Sodexo means becoming part of a company dedicated to diversity, inclusion, and equal employment opportunity, where every employee is valued and encouraged to bring their authentic self to work.