PATIENT SERVICES FOOD SERVICES SUPERVISOR

Carilion Clinic is a prominent healthcare organization dedicated to providing exceptional patient care and advancing medical services across multiple facilities. The organization is committed to delivering comprehensive healthcare solutions that address the needs of its diverse community. Carilion Clinic’s focus on innovation, quality, and compassionate service makes it a respected leader in the healthcare industry. Operating with a firm belief in teamwork and continuous improvement, Carilion ensures its staff has the resources and support needed to excel in their roles, ultimately enhancing patient outcomes and satisfaction.

Located at 1906 Belleview Ave SE in Roanoke, the facility seeks a dedicated Food Services Supervisor to lead its Dining and Nutrition Services team. This full-time, day-shift position involves overseeing retail and dining service operations that cater to patients and visitors alike. The Food Services Supervisor plays a critical role in ensuring an efficient, high-quality food service environment within the healthcare setting, contributing significantly to the overall patient and visitor experience.

The Food Services Supervisor is responsible for managing daily dining services, monitoring patient delivery operations, and collaborating with leadership to address service-related issues. This role requires strong leadership skills to supervise staff, manage schedules, adjust staffing levels, and ensure that all customer and quality standards are met. The supervisor will also play an active role in hiring, orienting, and training new employees, fostering professional development, and conducting performance evaluations to maintain a motivated and effective team.

A key component of the role includes enforcing hospital policies and compliance with health and safety standards such as those mandated by JCAHO and OSHA. The supervisor will assist in budget preparation, produce operational reports for leadership, and ensure production goals and quality control measures align with organizational standards. Effective communication with vendors and conflict resolution with customers is essential to maintaining smooth service delivery.

This position requires someone with at least two years of supervisory experience in a high-volume food production system and SERV-Safe Certification or equivalent from the Virginia Health Department. Strong communication and supervisory skills are crucial, along with a genuine interest in staff development and the ability to provide technical assistance when necessary.

Carilion Clinic is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace, emphasizing fair employment practices without discrimination. The organization provides a comprehensive benefits package that supports employees’ well-being, including medical, dental, vision coverage, a funded pension plan, paid time off, onsite fitness resources, wellness app access, childcare discounts, and opportunities for continued education and training. This role not only offers a chance to contribute to a respected healthcare provider but also supports the professional growth and personal well-being of its employees.