Patient Services Coordinator

Macon, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.25 - $24.00

Work Schedule

Standard Hours

Flexible

Benefits

medical health care

dental care

vision plan

401-k with matching component

Life insurance

short-term disability

long-term disability

wellness programs

Perks programs

Job Description

This job opportunity is with a specialized rheumatology outpatient infusion suite located in Macon, GA. The establishment focuses on providing expert care to patients suffering from rheumatologic conditions by offering infusion therapies in a dedicated clinical setting. This type of medical facility is committed to delivering comprehensive patient-centered care while maintaining high standards of clinical excellence and administrative efficiency. In this environment, patient comfort and smooth operational flow are prioritized to support both healthcare professionals and patients throughout their treatment journey.

The position available is for a full-time Patient Services Coordinator, working 36 hours per week, Monday through Thursday from 8 am to 5 pm. This role is integral to the daily functioning of the infusion suite, providing a critical bridge between clinical staff and patients. With a mix of administrative and clinical support responsibilities, the coordinator ensures that all patient interactions, from initial check-in to discharge, are handled professionally and efficiently. This includes welcoming patients, managing appointments, handling patient documentation, and supporting infusion staff by maintaining accurate records and supply inventories. A strong emphasis is placed on adhering to healthcare compliance standards such as HIPAA and ensuring that all processes comply with internal codes of ethics and business standards.

Furthermore, the Patient Services Coordinator acts as a primary contact point for patient communications, managing phone calls, scheduling follow-ups, and ensuring that patient inquiries are dealt with promptly. The role requires strong organizational abilities, interpersonal skills, and the capability to work effectively in a fast-paced healthcare setting. The infusion suite offers a supportive environment with a flexible daytime schedule, no weekend or major holiday shifts, and comprehensive benefits. Employees benefit from medical, dental, and vision care plans, 401-k retirement savings with matching contributions, life insurance, short- and long-term disability coverage, as well as wellness and perks programs designed to enhance overall job satisfaction and work-life balance.

Job Requirements

High school diploma or equivalent required
Some receptionist or office experience preferred
Proficiency with computer systems and Microsoft Outlook, Office Word, and Excel required
Must successfully complete required e-learning courses within 90 days of occupying position
Demonstrates adaptability by handling work challenges confidently and adjusting to multiple demands in a fast-paced environment
Shows work commitment by setting high standards of performance and working efficiently
Commits to quality by emphasizing the need to deliver quality services

Job Qualifications

High school diploma or equivalent required
Some receptionist or office experience preferred
Proficiency with computer systems and Microsoft Outlook, Office Word, and Excel required
Must successfully complete required e-learning courses within 90 days of occupying position
Demonstrates adaptability by handling day-to-day work challenges confidently and adjusting to multiple demands in a fast-paced environment
Shows work commitment by setting high standards of performance and working efficiently
Commits to quality by emphasizing the need to deliver quality services

Job Duties

Greets patients to the infusion suite in a prompt, courteous and professional manner
Checks in patients and informs clinical staff of patient arrival
Provides and explains paperwork for the patient to complete prior to examination
Collects, proofs for completeness, and files patient forms into the EMR
Updates demographics and insurance information in the system
Collects co-pays and balances
provides receipt
Answers, screens, and responds to routine questions, routing to appropriate personnel as indicated, or taking thorough messages if necessary personnel is unavailable
Checks and communicates messages in an accurate and timely manner according to procedures, documenting accordingly
Checks patients out after discharge from appointment by infusion Registered Nurse
Schedules returning appointments in accordance with physician order and insurance approval
Provides patients with appointment details and confirmation calls prior
Records patient cancellations and missed appointments
reschedules appointments
notifies appropriate staff of the cancellation and makes note in patient chart
Provides general administrative support by electronically filing charts and forms and sorting inbound emails, correspondence, or faxes
Maintains infusion suite in a neat and orderly manner
Maintains a legible supply of forms and appropriate office and medical supplies
Unboxes and checks in medication inventory upon receipt, labeling and storing medications
Completes medication inventory counts at the end of each day worked
communicates any concerns to clinical and business office teams
Enters new patients and/or changes in therapy into the EMR
monitors approval status and schedules patients once approved
provides updates to provider or patient throughout the approval process
Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records
Performs other duties as requested or assigned
May type memos and forms