Job Overview
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training programs
Job Description
MyEyeDr. is a leading healthcare company that specializes in comprehensive vision care, creating a unique retail experience for all patients. As a high-growth organization, MyEyeDr. operates a total vision care concept that brings together trusted community doctors, knowledgeable staff, and a wide selection of stylish eyewear to meet the diverse needs of its patients. The company prides itself on making healthcare accessible by accepting all insurance plans and offering personalized care. MyEyeDr. fosters an inclusive and supportive work environment where employees are valued for their contributions and encouraged to grow professionally and personally.
The Patient Service Coordinator role at MyEyeDr. is an exciting entry point for individuals eager to start a rewarding career in the healthcare and eyewear industry. This role is primarily responsible for managing the front desk functions during patient check-in and check-out, ensuring a smooth and positive experience for every patient that walks through the door. No prior optical experience is necessary because comprehensive training and ongoing support are provided to help coordinators understand insurance plans, appointment scheduling, patient communication, and office operations. The focus is on delivering a best-in-class patient experience while supporting the office and healthcare team.
In this role, you will become an expert on insurance verification, helping patients understand their coverage and payment options during visits. You will manage multiple responsibilities such as answering phone lines, greeting patients, scheduling appointments, and providing support to office staff across various administrative tasks. The position requires flexibility, as some cross-training opportunities may allow you to learn other roles such as Eyewear Consultant or Optometric Technician, depending on office needs. Evening and weekend shifts may be required, reflecting the commitment to patient convenience and care.
Working closely with doctors and team members, the Patient Service Coordinator is essential in maintaining a seamless and efficient flow of patient care. The ideal candidate should be organized, able to prioritize tasks under pressure, and flexible to adapt to a fast-paced environment. Strong communication and computer skills are vital to responding to patient requests and keeping daily operations functioning efficiently. MyEyeDr. values individuals who are friendly, patient-centric, team-oriented, and motivated to contribute positively to the patient experience.
This role is an excellent opportunity for those seeking to build a meaningful career in healthcare administration and patient services. At MyEyeDr., employees have access to role-specific training programs, vision coverage, and associate discounts on products, all within a company culture that prioritizes respect, integrity, and continuous improvement. MyEyeDr. is an Equal Opportunity Employer, committed to diversity and an environment free from discrimination or harassment. Join MyEyeDr. today to help patients see better and live their best lives, while developing your professional skills in a dynamic and caring setting.
The Patient Service Coordinator role at MyEyeDr. is an exciting entry point for individuals eager to start a rewarding career in the healthcare and eyewear industry. This role is primarily responsible for managing the front desk functions during patient check-in and check-out, ensuring a smooth and positive experience for every patient that walks through the door. No prior optical experience is necessary because comprehensive training and ongoing support are provided to help coordinators understand insurance plans, appointment scheduling, patient communication, and office operations. The focus is on delivering a best-in-class patient experience while supporting the office and healthcare team.
In this role, you will become an expert on insurance verification, helping patients understand their coverage and payment options during visits. You will manage multiple responsibilities such as answering phone lines, greeting patients, scheduling appointments, and providing support to office staff across various administrative tasks. The position requires flexibility, as some cross-training opportunities may allow you to learn other roles such as Eyewear Consultant or Optometric Technician, depending on office needs. Evening and weekend shifts may be required, reflecting the commitment to patient convenience and care.
Working closely with doctors and team members, the Patient Service Coordinator is essential in maintaining a seamless and efficient flow of patient care. The ideal candidate should be organized, able to prioritize tasks under pressure, and flexible to adapt to a fast-paced environment. Strong communication and computer skills are vital to responding to patient requests and keeping daily operations functioning efficiently. MyEyeDr. values individuals who are friendly, patient-centric, team-oriented, and motivated to contribute positively to the patient experience.
This role is an excellent opportunity for those seeking to build a meaningful career in healthcare administration and patient services. At MyEyeDr., employees have access to role-specific training programs, vision coverage, and associate discounts on products, all within a company culture that prioritizes respect, integrity, and continuous improvement. MyEyeDr. is an Equal Opportunity Employer, committed to diversity and an environment free from discrimination or harassment. Join MyEyeDr. today to help patients see better and live their best lives, while developing your professional skills in a dynamic and caring setting.
Job Requirements
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude and ability to problem solve and respond to patient service requests
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude and ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
- Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs)
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Criteria
Experience
No experience required
Job Location
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