Patient Service/Front Desk Coordinator Part Time

Boca Raton, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

vision coverage

associate discounts

Role specific training programs

Job Description

MyEyeDr. is a rapidly growing premier healthcare company specializing in total vision care with a distinctive retail experience. This organization uniquely combines healthcare accessibility with a wide selection of stylish eyewear, catering to the diverse needs of its patients. MyEyeDr. is committed to delivering an exceptional, personalized experience in every patient interaction through its trusted community doctors and knowledgeable teams. The company fosters an inclusive and collaborative work environment, emphasizing the well-being of both its patients and employees. With a strong focus on quality care and professional growth, MyEyeDr. offers a dynamic career opportunity for individuals passionate about making a positive impact in healthcare.

The role of Patient Service Coordinator at MyEyeDr. is an excellent entry point for those seeking to start or advance their careers in the healthcare or customer service fields. This position centers around managing the front desk operations, providing patients with personalized and seamless check-in and check-out experiences. The Patient Service Coordinator plays a crucial role in ensuring timely appointment processing, insurance plan education, patient outreach, and supporting office staff with various administrative tasks. Notably, the role requires flexibility to accommodate evening and weekend shifts to align with office needs. It also offers opportunities to cross-train into other office support roles such as Eyewear Consultant and Optometric Technician, which can provide broader professional development within the company.

This position does not require prior optical experience as comprehensive training is provided, making it accessible for candidates new to the industry. Strong organizational skills and multitasking abilities are essential as the Patient Service Coordinator will juggle multiple phone lines, greet patients, schedule appointments, and collaborate with doctors and other team members to deliver an exemplary patient experience. The ideal candidate should exhibit a nimble, friendly, and patient-centric approach, thriving in a fast-paced environment while maintaining professionalism and excellent communication skills.

Joining MyEyeDr. means becoming part of a mission-driven company that prizes its core values and encourages ongoing learning and growth. Employees benefit from role-specific training programs, vision coverage, and discounts on products, enhancing both their professional and personal well-being. The Patient Service Coordinator position empowers individuals to impact lives by supporting patients to see and live their best lives while building a rewarding career path within a supportive and dynamic healthcare organization.

Job Requirements

Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
Ability to organize and prioritize multiple tasks under pressure
Flexibility to work some weekend and evening shifts
Friendly and patient-centric demeanor
Computer proficiency
Ability to communicate effectively in oral and written forms
Professionalism and problem solving skills
Willingness to collaborate with team members

Job Qualifications

Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
Organized and able to prioritize multiple tasks under pressure while providing best in class service
Flexible, nimble and agile mindset with ability to wear multiple hats
Friendly, caring, and patient-centric with ability to thrive in a fast-paced environment
Team player willing to collaborate for best patient experience
Computer savvy with excellent oral and written communication skills
Professional attitude with problem solving and patient service response abilities

Job Duties

Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
Assist in appointment confirmations and patient outreach in partnership with Doctor availability
Manage multiple phone lines, greet patients and walk ins, schedule appointments, and assist office staff duties as needed
Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
Collaborate with doctors and team members to provide seamless patient experience