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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training
Professional development opportunities
Collaborative team environment
Supportive workplace culture
Job Description
MyEyeDr. is a leading vision care company known for delivering comprehensive eye care services through a unique retail experience. As an innovative and rapidly growing healthcare company, MyEyeDr. combines access to quality vision care with a broad selection of stylish eyewear all while embracing a welcoming and inclusive environment. With a network of trusted community doctors and knowledgeable teams, MyEyeDr. is deeply committed to providing personalized experiences that help patients see and live their best lives. The company’s business model distinguishes itself by accepting all insurance plans and focusing on an exceptional patient journey, ensuring that vision care is accessible,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or administrative role preferred but not required
- Ability to manage multiple phone lines and handle patient inquiries professionally
- Willingness to work some evenings and weekends
- Strong organizational and multitasking skills
- Basic computer proficiency
- Excellent communication skills
- Ability to work collaboratively in a team environment
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing excellent service
- Flexible, agile, and able to wear multiple hats
- Friendly, caring, and patient-centric with the ability to thrive in fast paced environments
- Team player willing to collaborate for best patient outcomes
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem solving and patient service response abilities
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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