Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training
Professional development opportunities
Collaborative team environment
Supportive workplace culture
Job Description
MyEyeDr. is a leading vision care company known for delivering comprehensive eye care services through a unique retail experience. As an innovative and rapidly growing healthcare company, MyEyeDr. combines access to quality vision care with a broad selection of stylish eyewear all while embracing a welcoming and inclusive environment. With a network of trusted community doctors and knowledgeable teams, MyEyeDr. is deeply committed to providing personalized experiences that help patients see and live their best lives. The company’s business model distinguishes itself by accepting all insurance plans and focusing on an exceptional patient journey, ensuring that vision care is accessible, affordable, and personalized. At MyEyeDr., the focus is not only on serving patients but also on supporting employees' professional growth within a collaborative and fun working atmosphere.
The Patient Service Coordinator role at MyEyeDr. offers an exciting entry point into the eye care industry, with no prior optical experience required. This role is vital for delivering a smooth and personalized front desk experience by managing patient check-ins and check-outs efficiently. Coordinators serve as key patient touchpoints who ensure timely service, insurance verification, and appointment confirmations while maintaining a friendly and professional demeanor. Reporting to the Office General Manager, this position also involves multitasking across various administrative front office duties such as answering multiple phone lines, greeting patients, scheduling appointments, and providing occasional support to other office roles such as Eyewear Consultants and Optometric Technicians, depending on office needs.
The ideal candidate is organized, adaptable, and patient-centric with strong communication skills and a willingness to learn and grow professionally. This position encourages growth by offering role-specific training programs and employee benefits including vision coverage and product discounts. Some evening and weekend shifts are required to meet patient needs. Joining MyEyeDr. means becoming part of a team that is passionate about quality care, teamwork, and continuous improvement while maintaining a supportive workplace culture. This is a unique opportunity to start or advance your career in healthcare administration while directly impacting patients' lives by helping them see, look, and feel their best.
The Patient Service Coordinator role at MyEyeDr. offers an exciting entry point into the eye care industry, with no prior optical experience required. This role is vital for delivering a smooth and personalized front desk experience by managing patient check-ins and check-outs efficiently. Coordinators serve as key patient touchpoints who ensure timely service, insurance verification, and appointment confirmations while maintaining a friendly and professional demeanor. Reporting to the Office General Manager, this position also involves multitasking across various administrative front office duties such as answering multiple phone lines, greeting patients, scheduling appointments, and providing occasional support to other office roles such as Eyewear Consultants and Optometric Technicians, depending on office needs.
The ideal candidate is organized, adaptable, and patient-centric with strong communication skills and a willingness to learn and grow professionally. This position encourages growth by offering role-specific training programs and employee benefits including vision coverage and product discounts. Some evening and weekend shifts are required to meet patient needs. Joining MyEyeDr. means becoming part of a team that is passionate about quality care, teamwork, and continuous improvement while maintaining a supportive workplace culture. This is a unique opportunity to start or advance your career in healthcare administration while directly impacting patients' lives by helping them see, look, and feel their best.
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or administrative role preferred but not required
- Ability to manage multiple phone lines and handle patient inquiries professionally
- Willingness to work some evenings and weekends
- Strong organizational and multitasking skills
- Basic computer proficiency
- Excellent communication skills
- Ability to work collaboratively in a team environment
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing excellent service
- Flexible, agile, and able to wear multiple hats
- Friendly, caring, and patient-centric with the ability to thrive in fast paced environments
- Team player willing to collaborate for best patient outcomes
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem solving and patient service response abilities
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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