Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $30,286.98 - $39,843.09
Benefits
Medical insurance
Dental Insurance
tax-free savings plans
Life insurance
vision coverage
associate discounts on products
401K with company match
Paid Time Off
Paid holidays
Job Description
MyEyeDr. is a high-growth, premier healthcare company specializing in total vision care with a unique retail experience. This company is widely recognized for its commitment to delivering high-quality, personalized eye care, blending professional healthcare and stylish eyewear selections to meet the diverse needs of its patients. With a network of trusted community doctors and knowledgeable teams, MyEyeDr. aims to help patients live their best lives by providing exceptional vision care services. The organization's inclusive and accessible approach makes healthcare available to all, welcoming every insurance type and offering a broad range of eyewear styles. MyEyeDr. prides itself on being a... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in a customer service or front desk role preferred but not required
- Ability to work flexible hours including evenings and weekends
- Strong organizational skills and attention to detail
- Ability to communicate effectively with patients and team members
- Professional demeanor and problem-solving skills
- Capability to manage multiple tasks simultaneously and maintain composure under pressure
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Friendly, caring, and patient-centric attitude with the ability to thrive in a fast-paced environment
- Excellent oral and written communication skills
- Computer savvy with professional attitude and problem-solving capabilities
- Ability to multitask and prioritize multiple responsibilities under pressure
- Team player willing to collaborate for the best patient experience
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk-ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as eyewear consultants and optometric technicians depending on office needs
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Location
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