Job Overview
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k plan
Paid Time Off
Paid holidays
Job Description
MyEyeDr. is a premier healthcare company specializing in total vision care with a unique retail experience. As a high-growth organization, MyEyeDr. is committed to delivering exceptional, personalized eye care to patients across a wide network of trusted community doctors and knowledgeable teams. The company’s innovative business model welcomes all insurance plans and offers a broad selection of stylish eyewear designed to meet the diverse needs of its patients. With a focus on accessibility and quality, MyEyeDr. ensures that each patient interaction is centered on providing the best vision care possible, helping patients see and live their best lives. MyEyeDr. prides itself on being an inclusive workplace where the values of care, professionalism, and continuous improvement drive the organization’s actions. It embraces a fun and collaborative environment where employees can thrive while making a meaningful impact on the lives of others.
The Patient Service Coordinator role at MyEyeDr. is a vital position within the organization, responsible for managing the front desk and creating a welcoming, efficient, and personalized patient check-in and check-out experience. This role requires excellent multitasking skills as key responsibilities include handling multiple phone lines, greeting patients, scheduling appointments, and supporting other office staff duties as necessary. No prior optical experience is needed, as comprehensive training and tools will be provided to ensure success and knowledge of the vision care industry. Coordinators will work closely with doctors and team members to enhance the patient journey, becoming experts in insurance plans to assist patients in understanding their coverage and options. The role also offers the opportunity for cross-training in other office support roles such as Eyewear Consultants and Optometric Technicians, depending on office needs.
Working as a Patient Service Coordinator means joining a team dedicated to delivering best-in-class service in a fast-paced environment. The position requires a flexible and agile mindset, with the ability to prioritize tasks under pressure while maintaining a friendly and patient-centric approach. MyEyeDr. provides opportunities for career growth through specialized training programs, the chance to earn bonuses and commissions, and a comprehensive benefits package that includes medical, dental, vision coverage, life insurance, tax-free savings plans, and a 401K with competitive company matching. Paid time off and holidays are accrued from the first day, supporting a healthy work-life balance.
This role reports to the Office General Manager and requires some weekend and evening shifts, reflecting the company’s commitment to meeting the evolving needs of its patients. MyEyeDr. is an equal opportunity employer that honors diversity and inclusion by ensuring fair employment practices without regard to race, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. Joining MyEyeDr. as a Patient Service Coordinator means becoming part of a purposeful organization that values personal growth, teamwork, and a shared passion for improving the lives of patients through quality vision care.
The Patient Service Coordinator role at MyEyeDr. is a vital position within the organization, responsible for managing the front desk and creating a welcoming, efficient, and personalized patient check-in and check-out experience. This role requires excellent multitasking skills as key responsibilities include handling multiple phone lines, greeting patients, scheduling appointments, and supporting other office staff duties as necessary. No prior optical experience is needed, as comprehensive training and tools will be provided to ensure success and knowledge of the vision care industry. Coordinators will work closely with doctors and team members to enhance the patient journey, becoming experts in insurance plans to assist patients in understanding their coverage and options. The role also offers the opportunity for cross-training in other office support roles such as Eyewear Consultants and Optometric Technicians, depending on office needs.
Working as a Patient Service Coordinator means joining a team dedicated to delivering best-in-class service in a fast-paced environment. The position requires a flexible and agile mindset, with the ability to prioritize tasks under pressure while maintaining a friendly and patient-centric approach. MyEyeDr. provides opportunities for career growth through specialized training programs, the chance to earn bonuses and commissions, and a comprehensive benefits package that includes medical, dental, vision coverage, life insurance, tax-free savings plans, and a 401K with competitive company matching. Paid time off and holidays are accrued from the first day, supporting a healthy work-life balance.
This role reports to the Office General Manager and requires some weekend and evening shifts, reflecting the company’s commitment to meeting the evolving needs of its patients. MyEyeDr. is an equal opportunity employer that honors diversity and inclusion by ensuring fair employment practices without regard to race, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. Joining MyEyeDr. as a Patient Service Coordinator means becoming part of a purposeful organization that values personal growth, teamwork, and a shared passion for improving the lives of patients through quality vision care.
Job Requirements
- High school diploma or equivalent
- Experience in front desk or customer service role
- Excellent communication skills
- Ability to multitask and manage time efficiently
- Flexibility to work evening and weekend shifts
- Strong interpersonal skills
- Basic computer proficiency
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Strong organizational skills with the ability to prioritize multiple tasks under pressure
- Friendly, caring, and patient centric with excellent oral and written communication skills
- Professional attitude with the ability to problem solve and respond to patient service requests
- Ability to multitask and adapt to a fast paced environment
- Team player with a collaborative mindset
- Computer savvy
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Criteria
Experience
No experience required
Job Location
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