Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
vision coverage
Life insurance
401k
Paid Time Off
Employee Discounts
Job Description
MyEyeDr. is a leading high-growth healthcare company specializing in vision care that offers a unique retail experience designed to provide total eye care solutions. Founded with a patient-first approach, MyEyeDr. combines the expertise of trusted community doctors with knowledgeable and friendly teams focused on delivering exceptional, personalized patient experiences. Unlike other businesses in the optical industry, MyEyeDr. makes healthcare accessible by accepting all insurance plans and offering a diverse selection of stylish eyewear tailored to meet the varying needs and preferences of their patients. They emphasize building strong patient relationships while maintaining an inclusive and fun work environment which supports professional growth and collaboration.
The role of Patient Service Coordinator at MyEyeDr. is an outstanding opportunity for individuals seeking to start a career that combines customer service with healthcare support. This position is pivotal in managing the front desk operations during patient check-in and checkout, ensuring each patient encounters a seamless, timely, and friendly experience. The Patient Service Coordinator acts as the first positive point of contact for patients, playing a vital role in coordinating appointments, managing insurance inquiries, and facilitating effective communication between patients and the clinical team. This role requires no prior optical experience as the company provides all necessary training and tools to help new hires develop their knowledge about the vision care industry and MyEyeDr.'s standards for patient service.
This position reports directly to the Office General Manager and involves occasional evening and weekend shifts, reflecting the company's commitment to meeting patient needs beyond conventional hours. The role demands multitasking capabilities, as coordinators will handle phone calls, greet walk-in patients, schedule appointments, and support other office staff duties as required. Additionally, the Patient Service Coordinator may cross-train in other support roles such as Eyewear Consultant or Optometric Technician, which can enhance career progression and professional development within the organization.
At MyEyeDr., the Patient Service Coordinator experience is shaped by collaboration with doctors and team members to deliver exceptional vision care and foster a friendly, patient-centric atmosphere. The company values individuals who are organized, flexible, technological adept, and capable of thriving in fast-paced environments while maintaining excellent communication skills. This role offers opportunities for growth through dedicated training programs, competitive bonus and commission structures, and comprehensive benefits that include medical and dental insurance, vision coverage, life insurance, 401K contributions with company matching, paid time off, and employee discounts on eyewear products.
Joining MyEyeDr. not only means contributing to helping patients see and live their best lives but also becoming part of a purpose-driven organization that values diversity, equality, and inclusion. The company stands committed to equal employment opportunities and fosters a workplace free from discrimination and harassment. If you are passionate about serving others and pursuing a meaningful career in the vision care industry with ample support and advancement opportunities, this role with MyEyeDr. invites you to apply and begin a rewarding journey helping people see, look, and be their best.
The role of Patient Service Coordinator at MyEyeDr. is an outstanding opportunity for individuals seeking to start a career that combines customer service with healthcare support. This position is pivotal in managing the front desk operations during patient check-in and checkout, ensuring each patient encounters a seamless, timely, and friendly experience. The Patient Service Coordinator acts as the first positive point of contact for patients, playing a vital role in coordinating appointments, managing insurance inquiries, and facilitating effective communication between patients and the clinical team. This role requires no prior optical experience as the company provides all necessary training and tools to help new hires develop their knowledge about the vision care industry and MyEyeDr.'s standards for patient service.
This position reports directly to the Office General Manager and involves occasional evening and weekend shifts, reflecting the company's commitment to meeting patient needs beyond conventional hours. The role demands multitasking capabilities, as coordinators will handle phone calls, greet walk-in patients, schedule appointments, and support other office staff duties as required. Additionally, the Patient Service Coordinator may cross-train in other support roles such as Eyewear Consultant or Optometric Technician, which can enhance career progression and professional development within the organization.
At MyEyeDr., the Patient Service Coordinator experience is shaped by collaboration with doctors and team members to deliver exceptional vision care and foster a friendly, patient-centric atmosphere. The company values individuals who are organized, flexible, technological adept, and capable of thriving in fast-paced environments while maintaining excellent communication skills. This role offers opportunities for growth through dedicated training programs, competitive bonus and commission structures, and comprehensive benefits that include medical and dental insurance, vision coverage, life insurance, 401K contributions with company matching, paid time off, and employee discounts on eyewear products.
Joining MyEyeDr. not only means contributing to helping patients see and live their best lives but also becoming part of a purpose-driven organization that values diversity, equality, and inclusion. The company stands committed to equal employment opportunities and fosters a workplace free from discrimination and harassment. If you are passionate about serving others and pursuing a meaningful career in the vision care industry with ample support and advancement opportunities, this role with MyEyeDr. invites you to apply and begin a rewarding journey helping people see, look, and be their best.
Job Requirements
- Experience in a front desk or customer facing role
- Ability to prioritize and multitask effectively
- Strong communication skills both oral and written
- Computer literacy
- Professional attitude and problem solving skills
- Flexibility to work some evenings and weekends
- Willingness to learn and perform multiple roles
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude and ability to problem solve and respond to patient service requests
- Flexible, nimble and agile mindset with the ability to wear multiple hats
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
- Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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