Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k plan
Paid Time Off
Paid holidays
Job Description
MyEyeDr. is a high-growth, premier healthcare company specializing in comprehensive vision care with a unique retail experience. It operates as a total vision care concept, blending trusted community doctors and knowledgeable team members dedicated to delivering personalized, exceptional care to patients. The company stands out in the industry by accepting all types of insurance and offering a wide variety of stylish eyewear to meet the diverse needs of its clientele. MyEyeDr. emphasizes accessibility and high-quality service, created through a business model that puts patient and associate care first. It is an inclusive employer that champions equal opportunity and diversity in the workplace. This ethos creates an environment where employees can thrive personally and professionally while making a meaningful impact on the lives of patients.
As a Patient Service Coordinator at MyEyeDr., you play a crucial role in ensuring the smooth operation of the front desk during patient check-in and check-out. This role is pivotal in crafting personalized patient experiences by effectively coordinating appointments and managing communications. Even if you have no prior optical experience, MyEyeDr. provides comprehensive training and the tools necessary to help you excel. The position requires collaboration with doctors and office staff to deliver a seamless, welcoming, and efficient patient journey, assisting with appointment confirmations, insurance inquiries, and administrative tasks. Flexibility is vital since the role includes some weekend and evening shifts and may involve cross-training in other areas such as eyewear consulting and optometric support, depending on office needs.
The Patient Service Coordinator must be highly organized, capable of multitasking across various responsibilities such as managing multiple phone lines, greeting patients, scheduling appointments, and performing administrative duties as needed. Strong interpersonal and communication skills are essential, along with a friendly, patient-centric attitude in a fast-paced environment. The ideal candidate is a team player with a professional demeanor and problem-solving abilities, committed to contributing toward the highest quality vision care.
In addition to a supportive, collaborative work culture, MyEyeDr. offers significant opportunities for professional growth through role-specific training programs, bonuses, and commissions based on performance. The benefits package includes medical and dental coverage, vision care, associate discounts on products, tax-free savings plans, life insurance, 401K with competitive matching, paid time off, and paid holidays starting from day one. This position reports to the Office General Manager and offers a meaningful career path within a mission-driven healthcare organization dedicated to helping people see and live their best lives.
As a Patient Service Coordinator at MyEyeDr., you play a crucial role in ensuring the smooth operation of the front desk during patient check-in and check-out. This role is pivotal in crafting personalized patient experiences by effectively coordinating appointments and managing communications. Even if you have no prior optical experience, MyEyeDr. provides comprehensive training and the tools necessary to help you excel. The position requires collaboration with doctors and office staff to deliver a seamless, welcoming, and efficient patient journey, assisting with appointment confirmations, insurance inquiries, and administrative tasks. Flexibility is vital since the role includes some weekend and evening shifts and may involve cross-training in other areas such as eyewear consulting and optometric support, depending on office needs.
The Patient Service Coordinator must be highly organized, capable of multitasking across various responsibilities such as managing multiple phone lines, greeting patients, scheduling appointments, and performing administrative duties as needed. Strong interpersonal and communication skills are essential, along with a friendly, patient-centric attitude in a fast-paced environment. The ideal candidate is a team player with a professional demeanor and problem-solving abilities, committed to contributing toward the highest quality vision care.
In addition to a supportive, collaborative work culture, MyEyeDr. offers significant opportunities for professional growth through role-specific training programs, bonuses, and commissions based on performance. The benefits package includes medical and dental coverage, vision care, associate discounts on products, tax-free savings plans, life insurance, 401K with competitive matching, paid time off, and paid holidays starting from day one. This position reports to the Office General Manager and offers a meaningful career path within a mission-driven healthcare organization dedicated to helping people see and live their best lives.
Job Requirements
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude and ability to problem solve and respond to patient service requests
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude and ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
- Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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