Patient Service/Front Desk Coordinator

Waterbury, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $20.00

Benefits

Medical insurance

Dental Insurance

vision coverage

401K with company match

Paid Time Off

Paid holidays

associate discounts

bonuses and commission opportunities

Job Description

MyEyeDr. is a premier healthcare company specializing in vision care, offering a unique retail experience centered around total vision care. As a high-growth organization, MyEyeDr. emphasizes delivering an exceptional and personalized experience to patients in every interaction. Their model is built on accessibility, welcoming all insurance types and providing a diverse selection of stylish eyewear to meet the varied needs of patients. The company prides itself on its trusted community doctors and knowledgeable teams that focus on helping patients live their best lives through quality vision care and outstanding customer service.

MyEyeDr. is currently seeking a Patient Service Coordi... Show More

Job Requirements

High school diploma or equivalent
Experience in reception or customer service role preferred
Ability to multitask and handle multiple phone lines
Flexibility to work some evenings and weekends
Strong organizational skills
Excellent communication skills
Professional demeanor and problem-solving ability

Job Qualifications

Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
Organized with the ability to prioritize multiple tasks under pressure
Friendly, caring, and patient-centric with strong oral and written communication skills
Computer savvy with a professional attitude
Ability to problem solve and respond to patient service requests
Team player willing to collaborate to provide the best patient experience

Job Duties

Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
Assist in appointment confirmations and patient outreach in partnership with Doctor availability
Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as required
Collaborate with doctor(s) and team members to provide seamless patient experience

Job Location

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